CHILD PROTECTIVE INVESTIGATOR SUPV-SES

Child Protective Investigator Supervisor – SES

This is advanced professional work supervising and directing the work of Child Protective Investigators and support staff. The primary duty of the employee(s) in the position(s) allocated to this class is to spend the majority of the time communicating with, motivating, training and evaluating employees.

Supervise, plan and direct workloads, work flows, deadlines, work objectives and time utilization of subordinate staff in the delivery of protecting children, working with families and conducting investigations of alleged abused, abandoned, neglected or exploited children. Develops performance standards and job duty expectations with investigators, reviews standards and plans for continuous improvement. Communicates investigators' compliance with these expectations on a regular basis and provides coaching by acknowledging outstanding performance and providing suggestions on areas for improvement. Evaluates employees against established standards and takes any necessary steps for corrective action. Promotes career development of investigators by ensuring each individual receives the proper training and leads cross-training efforts on differential investigative skills. Reviews casework, assessments and safety plans with investigators, and provides consultation and direction to assure appropriateness, clarity, quality, thoroughness and proper documentation. Use management tools in appropriate information system(s) on an ongoing basis to monitor open cases and manage workflow for steady progress to ensure the timeline for actions to be taken are met and to prevent backlog. Ensures that CPI operations are within legislative authority and in compliance with required federal, state rules and regulations. Identifies improvements and implements adjustments needed to ensure program effectiveness and efficiency; Facilitates and participates in the hiring, promoting, demoting, discipline and/or dismissal of employees; Collects, analyzes, and reports data regarding child protective investigations Establishes and maintains cooperative working relationships with organizations and other agencies involved with child protective investigations such as community based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community/agency resources Ensures effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.