Customer Success Manager

Lacoovs

Join our Customer Success team to help property owners and travelers have the best possible experience on our platform. You'll be responsible for building relationships with hosts, optimizing their listings, and ensuring guest satisfaction throughout their journey.

Key Responsibilities

Manage a portfolio of property owners and hosts
Provide strategic guidance to optimize listing performance
Resolve complex customer issues and escalations
Monitor and improve customer satisfaction metrics
Develop and maintain customer relationships
Create and deliver customer training materials
Identify and communicate product improvement opportunities
Collaborate with sales and support teams

Requirements

Required Qualifications:

3+ years of customer success or account management experience
Strong communication and interpersonal skills
Experience with CRM systems
Problem-solving and analytical abilities
Ability to work in a fast-paced environment
Bachelor's degree in relevant field

Preferred Qualifications:

Experience in vacation rental or hospitality industry

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Vacancy posted 7 hours ago

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