Customer Success Manager

Own the monthly cycle for every operator on the platform.

Our customers run portfolios, and their month has a shape: reports land, owners expect deliverables, budgets get revisited, and the field has to keep moving. This role owns that rhythm.

You would run onboarding for new operator organizations, keep the reporting cycle on schedule across every tenant, and be the person customers ask first. It is a role for someone who likes being genuinely useful to people under a deadline.

What you would own

• Onboard new operator organizations: property registry, access levels, districts, assignments
• Keep the monthly owner-report cycle on schedule across every tenant
• Train district and property managers on the field and reporting surfaces
• Route recurring friction back to product with enough detail to act on

What we are looking for

• Customer-facing experience with an operational SaaS product
• Comfortable with spreadsheets, reports, and the people who depend on them
• Self-storage, multifamily, or property management background is a strong plus
• Clear written communication — much of this job is a well-written message