Product Analyst - AI Tooling
Apex Systems
- Product Analyst – AI ToolingApply**Job#: 3041028****Job Description:**Product Analyst – AI Tooling**Location:** Charlotte, North Carolina (Partial Remote)Role OverviewThis role is positioned within the IT Product and Innovation team and supports the operational processes that enable AI at scale. The position is central to two core functions: managing the AI intake pipeline for new tools and platforms, and maintaining the inventory of AI productivity tools. This includes tracking features, usage, and spend for platforms such as ChatGPT, Claude, and Copilot. This role requires fluency in AI tools, structured thinking for process design, and the ability to work at the intersection of operations, product management, and vendor coordination.Key Responsibilities* Serve as the primary operator of the team's entry point for license requests, tool access, use case submissions, and other AI-related demand.* Classify incoming requests, ensuring each is documented, tracked, and resolved or routed appropriately.* Handle lower-complexity requests directly, such as directing users to existing resources or troubleshooting routine license provisioning.* Route requests requiring specialized input to the correct owners and prevent duplicative assignments.* Capture and report on the AI intake pipeline volume and the team's workload.* Assist in identifying patterns in request volume and types to inform enablement priorities and tool decisions.* Contribute to the design and continuous improvement of intake workflows, classification logic, and routing models.* Maintain an inventory of Gen AI productivity tools, tracking available platforms, features, and capabilities.* Support the cross-functional rollout of new features by gathering requirements and documenting considerations.* Track and report on AI usage and spend, including building projections and maintaining consumption models.Required Qualifications**Education:** A bachelor's degree in business, operations, technology, or a related field is required. Equivalent practical experience will be considered.**Experience:** 4+ years of relevant experience in operations, program coordination, vendor management, product operations, or a related field. Experience managing or coordinating vendor relationships or tool portfolios in a technology environment is necessary.**Technical Skills:** Demonstrated fluency with AI tools (e.g., Microsoft Copilot, Claude, ChatGPT) in a professional context. Experience building or maintaining dashboards, scorecards, or reporting systems is required.Functional Skills* Technically literate with fluency in AI tools and agentic systems.* Clear communicator able to handle a high volume of diverse requests.* Structured, process-oriented thinker with the ability to design and operate intake workflows.* Comfortable translating data into actionable intelligence.* Proficient in navigating vendor relationships and contract dynamics.* A self-starter with sound judgment and a bias toward action.Preferred Qualifications* Experience in the insurance, reinsurance, or MGA sector.* Prior experience in product management or product operations.Company OverviewOur client is a leading specialty insurance distributor. The organization is focused on a business strategy supported by a restructured IT department, which includes a shared IT Product and Innovation team. This team is dedicated to driving productivity improvements across the organization by bringing AI-enabled tools to more business areas. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Charlotte, NC, US**Job Type:** Applications and Data Management**Date Posted:** July 9, 2026**Pay Range:** $55 - $65 per hour
- J-18808-Ljbffr Apex Systems
Vacancy posted 3 days ago
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