Back of House Director

A Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. An assistant Director's main areas of focus are running a shift while completing tasks so that the restaurant runs effectively, and coaching/developing team members. Assistant Directors lead by example and set the tone that others will follow. 

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Director Responsibilities:

• Quickly deliver food with order accuracy
• Responsible for inventory and facilities management
• Demonstrate knowledge of the brand and menu items
• Follow Chick-fil-A’s operational policies and procedures
• Ensures that the shifts are running smoothly in the kitchen
• Serves as subject matter expert to leadership for ongoing kitchen support
• Complete understanding of key positions in the back of the store
• Works with executive team to ensure appropriate daily and restaurant staffing levels
• Trains new Kitchen Team Members and follows up to ensure they’re equipped for success
• Maintains a positive working relationship and treats all employees with respect while handling coaching conversations and providing them with direction and feedback
• Maximize profitability and productivity
• Motivate staff to achieve sales targets
• Ensure compliance with safety and health regulations
• Prepare promotional displays and materials
• Provide opportunities for staff advancement

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Excellent organizational and team working skills
• Effective verbal communication and numerical skills
• Proficient IT skills and enthusiasm
• Problem-solving abilities and resourcefulness
• Ability to set a positive example for the team
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their team members and give back to their communities.