Community Property Manager

Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more at PAY RATE $75,733.50 – $79,719.48 Per Year BENEFITS VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE Responsible for the overall operation of the property, the Community Property Manager must, first and foremost, be sensitive to the needs and particular lifestyle challenges of the community and be able to communicate effectively with people from all walks of life. Program leaders are responsible to meet all program contractual daily Key Performance Indicators including daily program numbers, data quality input, note taking, exits indicators and services provided. DUTIES AND RESPONSIBILITIES Oversee work performed by all staff at the location, including administrative, Case Management, and maintenance; Supervise and manage staff assigned to this location. Coordinate selection of outside contractors and vendors as well as oversee all project work by contractors and vendors. Coordinate purchases and processing of purchase orders. Oversee operation of contracted security staff. Investigate and document all complaints and reported incidents. Maintain all tenant files. Initiate, coordinate and process eviction proceedings. Maintain all rent collection and processing. Maintain resident relations and conflict resolution. Review new applicants. Authorize all move‑in and move‑out procedures. Coordinate all property capital improvement projects. Coordinate with corporate accountants on fiscal budgets and expenses. Maintain work and document flow between property and corporate personnel. Maintain daily property inspection and reports. Coordinate and oversee compliance with various property funding sources. Coordinate positive and productive associations with surrounding business community. Liaise with the Housing Authority of the City of Los Angeles related to Section 8 units. Other duties as assigned. ESSENTIAL DUTIES Services for this position must be provided on‑site. As a result, the positions supervised by this job description are on‑site, and supervisors / managers / leaders must be on site to provide proper direction and oversight. Oversee all work performed at the property, by internal staff and contracted vendors, to include case management. Be the lead on all tenant relations matters, from application and move‑in to rent collection, tenant relations, investigations and evictions. Propose capital projects, coordinate all fiscal matters with corporate accountants. Coordinate and oversee compliance with various property funding sources. Conduct daily inspections, maintain report log and all documents needed by corporate. Liaise with the Housing Authority of the City of Los Angeles re: Section 8 units. Coordinate positive and productive associations with surrounding business community. Other duties as required and may be subject to change. MANDATED REPORTER As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. REQUIREMENTS Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications. Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental‑illness, substance abuse, recently released from incarceration and other challenges. This position requires the Community Property Manager to work flexible hours. EDUCATION Associates Degree or equivalent combination of education and work experience (2 years of relevant experience providing service to homeless/property management). EXPERIENCE Minimum 2 years of experience as a property manager with supervisory experience guiding and overseeing staff. PREFERRED QUALIFICATIONS Experience with Housing Authority procedures and documentation a plus. Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. #J-18808-Ljbffr