Medical Assistant, Endocrinology

Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Dover, NH | 10 Members Way | Full-Time Join a specialty practice where your clinical skills, patient-centered approach, and ability to keep care moving make a meaningful difference every day.

Our Endocrinology team in Dover, NH supports patients managing diabetes, thyroid conditions, and a wide range of hormonal disorders through expert care, education, and personalized treatment plans. As a Medical Assistant II, you will be an essential part of the care team, supporting providers and helping patients feel prepared, informed, and comfortable throughout their visit. This is a great opportunity for an experienced Medical Assistant who enjoys variety, teamwork, and making a direct impact in a busy specialty care setting.

Why You’ll Love This Role

• Work alongside expert providers specializing in endocrine care, including diabetes, thyroid disorders, and hormonal conditions.
• Build meaningful relationships with patients while supporting education, comfort, and care coordination.
• Use your clinical and administrative skills in a collaborative environment where every day brings variety.
• Serve as a resource for junior Medical Assistants and contribute to onboarding and team learning.
• Be part of quality-focused care through initiatives such as accurate patient identification, hand hygiene, and safe clinical practices.

What You’ll Do

• Room patients, prepare exam rooms and equipment, and support efficient patient flow.
• Obtain and document medical information, including vital signs, height, weight, and updates to the medical record.
• Assist with patient education by reinforcing treatment plans, medications, diets, and provider instructions.
• Support clinical workflows, including specimen collection and preparation for testing; perform phlebotomy if competency is demonstrated.
• Administer immunizations as applicable, in accordance with certification, experience, and supervision requirements.
• Maintain immunization inventory and monitor expiration dates.
• Collaborate with physicians, nurse practitioners, nurses, and other team members to support high-quality patient care.
• Assist with general office responsibilities such as phones, documentation, insurance forms, and coordination with other departments.
• Act as a positive patient advocate and provide excellent customer service throughout the care experience.

Qualifications

What We’re Looking For High School Diploma or equivalent required; Associate’s Degree in Medical Assisting preferred. 1-2 years of direct Medical Assistant experience or medical field work required. Basic Life Support certification preferred. National Medical Assistant Certification preferred. Strong interpersonal and communication skills with a patient-first approach. Ability to prioritize in a busy clinical environment while maintaining accuracy and attention to detail. Knowledge of medical terminology, procedures, protocols, EHR systems, and medical office software. Ability to take vital signs, obtain manual blood pressure, and collect blood samples or other specimens. Commitment to privacy, confidentiality, safety, and regulatory standards.

Additional Job Details (if applicable)

What We Offer At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life. Offerings include: Medical, dental, and vision insurance A robust retirement savings program Generous paid time off Tuition assistance and professional development support Remote Type Hybrid Work Location 10 Members Way Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $20.48 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system - we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.