IT Support Specialist

IT Support SpecialistLocation: Washington, DC (Onsite at Headquarters with Global Remote Support)Client: U.S. Department of the Treasury – Office of Technical Assistance (OTA)Security Requirement: Moderate Risk Public Trust Clearance (Eligibility Required)Citizenship Requirement: U.S. Citizen OnlyAbout the ClientThe Office of Technical Assistance (OTA), under the U.S. Department of the Treasury, provides technical and advisory assistance to more than 50 countries worldwide. OTA supports five major functional areas:Economic CrimesGovernment Debt and Infrastructure FinanceBudget and Financial AccountabilityBanking and Financial ServicesRevenue AdministrationThis role directly supports a mission-critical global operation that enables international economic and financial stability.Position OverviewThe IT Support Specialist provides end-to-end technical support across a globally distributed workforce. This role supports headquarters staff in Washington, DC and international personnel deployed worldwide. The specialist will deliver hands-on and remote IT support covering hardware, software, network services, cybersecurity compliance, identity management, and enterprise collaboration platforms. This is a high-responsibility, mission-critical role requiring deep Microsoft 365 administration experience, strong troubleshooting expertise, and the ability to operate in a secure government IT environment.Key ResponsibilitiesProvide Tier 2 and Tier 3 IT support to domestic and internationally deployed staffTroubleshoot and resolve hardware, software, OS, network, and connectivity issuesDeliver full lifecycle IT support for laptops, mobile devices, and peripheralsProvide real-time remote technical assistance using enterprise remote access toolsSupport hybrid and remote work environments across multiple time zonesAdminister Microsoft 365 hybrid environmentsManage Entra ID (Azure AD), Single Sign-On (SSO), and Multi-Factor Authentication (MFA)Administer Exchange Online, Teams, SharePoint, OneDrive, Microsoft GroupsSupport Outlook, Teams conferencing, and collaboration workflowsManage email account creation, modification, archiving, and deactivationMaintain compliance with federal cybersecurity directives and FISMA requirementsSupport enterprise cybersecurity initiatives including cyber hygiene scansAssist with data loss prevention controlsFollow strict government security standards and auditing requirementsSafeguard controlled and sensitive informationMaintain complete IT asset inventory across global staffProvision, deploy, repair, replace, and track laptops and mobile devicesManage IT equipment logistics, shipping, recovery, and lifecycle replacementSupport and maintain Audio/Video and conference room IT systemsInstall, configure, update, and support: Adobe Applications, Power BI, Power Automate, Visio, Planner, ProjectTroubleshoot application licensing, access, and performance issuesRequired QualificationsMinimum 7+ years of professional IT support experienceDeep expertise with: Microsoft 365 Hybrid Environments, Entra ID / Azure AD, MFA and SSOAdvanced Windows OS troubleshooting and device supportExperience installing, supporting, and managing laptop and mobile devicesHands-on experience with: Exchange Online, Teams, SharePoint, OneDriveExperience with enterprise remote support tools: Remote Desktop, Zoom, Microsoft TeamsStrong understanding of cloud security best practices and compliancePreferred QualificationsExperience supporting globally deployed staff and international operationsStrong verbal and written communication skillsProven ability to work independently under deadlinesHigh adaptability in fast-changing environmentsStrong collaborative mindset and cultural sensitivityBachelor's degree in IT, Computer Science, or related fieldRelevant certifications preferred: CompTIA, Microsoft, ITILWork Environment & Expectations (Implicit Requirements Now Clarified)Full-time onsite role at Washington, DC headquartersDaily interaction with international users across multiple time zonesHigh availability during business hours with flexibility for urgent global issuesHandling of sensitive government systems and dataStrict adherence to federal IT security and acceptable use policiesNo subcontracting — individual contractor engagement onlyBackground investigation and suitability determination required before startClearance & Compliance RequirementsMust be eligible to obtain and maintain a Moderate Risk Public Trust ClearanceMust successfully pass background investigationMust maintain active SAM registration and Unique Entity Identifier (UEI)Must comply with all federal cybersecurity, data protection, and IT governance rules