Deputy Director - Ryan Chelsea-Clinton

WORK SCHEDULE: Monday - Friday: 9am - 5pm

SALARY RANGE: 125K - 145K (based on experience)

Position Overview:

Under the direction of the Executive Director manage the day-to-day operations of the Ryan/Chelsea-Clinton Community Health Center. This includes, but is not limited to, oversight of Patient Services, Security, School Based Health, Outreach and Facilities. This position will enhance the Center's visibility in the communities in the service area through outreach and collaboration with other organizations. This work is carried out in support of the mission and goals of Ryan Chelsea-Clinton and the Ryan Network.


Essential Functions:

• Assist the Executive Director in the day-to-day operational management of the Center.
• Supervise and coordinate the work of departments which report directly to the Deputy Director (Patient Services, Facilities and Human Resources), and others as assigned. Ensure that all departmental operations run smoothly and efficiently.
• Coordinate and collaborate with other supervisors, department heads and Ryan Network leadership on projects and initiatives.
• Coordinate staff meetings, and oversee ad-hoc committees, as assigned by the Executive Director.
• Investigate and follow-up on patient complaints.
• Develop and implement procedures to ensure that the Center remains in compliance with mandated managed care regulations, insurance credentialing and other related negotiations as appropriate.
• Work with Network HR leadership on HR matters as necessary, including interpretation of labor contracts. Attend employee grievances as needed.
• Represent the Center at external meetings and conferences as requested.
• Act as Administrator in charge of day to day operations in absence of Executive Director.
• Liaise with Center's 24 hour answering services as needed. Ensure service is working appropriately and follow up to identified issues are consistently implemented.
• Supervise and manage external affairs and outreach at the Center level (from direction and in alignment with the Network).
• Responsible for managing the supervision of the AmeriCorps project and liaising with funders (e.g. CHCANYS, AFIA) and other stakeholders both internal and external to ensure programmatic standards and expectations are achieved.
• Serve as the Center's Corporate Compliance Officer; serve on the Network risk-management committee and report to internal and external stakeholders as per policy and protocol.
• Directly manage and oversee the RCC School-Based Health Program in conjunction and in alignment with Network goals and represent the program to internal and external stakeholders.
• Represent the RCC ED and/or the Center at governance, management and community venues as appropriate in the absence of the RCC ED or as designated.
• Immediately report any problems or unusual occurrences to supervisor.
• Manages Quality Improvement project adherence for administrative matters
• Manages patient experience through incident management and satisfaction survey response and remediation
• Other special projects/assignments as needed.

Minimum Experience and Skills Required:

• Minimum 5 years of program and/or administrative oversight in a similar setting
• Minimum 3 years of supervisory experience
• Effective communication and writing skills.
• Proven track record of organization, attention to detail and ability to respond promptly to requests, anticipate organizational needs, and maintain efficient office operations.
• Demonstrated commitment to customer service
• Strong computer literacy with proficiency in standard office software/hardware such as Microsoft Word, Excel, Outlook, PowerPoint

Education, Licenses and/or Certifications Required:

• Bachelor's Degree
• Master's Preferred

Competencies Required:

Customer Service:

• Professional, courteous and respectful attitude in dealing with patients
• Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable).
• Commitment to exceeding expectations of the patient
• Emergency Preparedness, Management and Business Continuity

Cooperation/Teamwork

• Works well with others
• Contributes input to improve outcomes
• Asks others for opinions and feedback, provides feedback in a tactful respectful way

Minimal Training Time:

180-day introductory period.


Working Conditions:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.


Specific vision abilities required by this job include close vision and the ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in an office setting. The noise level in the work environment may vary.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.


Equal Opportunity Employer

William F. Ryan Community Health Center, Ryan Chelsea-Clinton is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.