Customer Support Technician II - Autonomous Commercial Landscaping

Job Description

Job Description

We are seeking a Customer Support Technician to support customers in diagnosing and correcting autonomous robots in our Autonomous Commercial Landscaping division in Longmont, CO.

Job Requirements:

• Technician will support ASI internal customer "ASI Durability" and ASI external customers
• Responsible for diagnosing errors with autonomous vehicles and control systems
• Repair, correct, and/or calibrate autonomous machines as required
• Make safety a priority
• Must be hands on and have a desire to learn
• Learn to operate autonomous vehicles in a safe manner
• Maintain and support wireless radio network
• Diagnose and recreate customer support issues
• Document support cases and update troubleshooting procedures

Qualifications:

• College graduate, trade school, or equivalent experience
• Experienced with Microsoft Word, Excel, PowerPoint, and Outlook
• Good communication skills, verbal and written
• Good organizational skills
• Attention to detail
• Experience with CRM (Salesforces, SAP) programs
• Experience with a variety of machines (Heavy Equipment, Automobiles, Agriculture machines) will be helpful
• Experience with electronics and D/C electrical circuits and the ability to use a digital multi-meter
• Experience with diagnostic tools or programs (i.e. OBD tool)
• Understand basics of CAN bus on vehicle communications
• Understand basic GNSS systems
• Experience with wireless and wired networks

Additional Considerations:

• Candidate should have travel experience
• Bi-lingual, multi-lingual preferred

At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.