Bilingual Patient Access Representative

Bilingual Patient Access Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Patient Access Representative based in the United States.

This role is central to ensuring patients receive timely, compassionate, and seamless access to healthcare services through a high-volume patient access center. You will serve as the first point of contact for patients, supporting them in both English and Spanish across phone and digital communication channels. The position focuses on coordinating appointments, verifying insurance, and guiding patients through pre-registration and eligibility processes with accuracy and empathy. You will play a key role in reducing barriers to care by ensuring patients are correctly scheduled and informed about their healthcare options. The role requires strong communication skills, attention to detail, and the ability to navigate multiple systems in a fast-paced environment. You will collaborate closely with clinical teams to ensure smooth patient flow and high-quality service delivery. This is a mission-driven role centered on equity, respect, and improving access to essential healthcare services.

Accountabilities:

• Handle a high volume of inbound patient inquiries via phone and digital channels in both English and Spanish, ensuring timely and professional support.
• Schedule, reschedule, and cancel patient appointments while ensuring accurate matching to appropriate providers and services.
• Register new patients and maintain accurate records in electronic health record (EHR) systems.
• Verify insurance information, screen for financial assistance eligibility, and provide service estimates when needed.
• Follow established communication scripts, workflows, and HIPAA-compliant procedures in all patient interactions.
• Provide pre-visit instructions, relay communications to clinical teams, and escalate calls to nursing staff when appropriate.
• Notify patients of appointment changes, lab results (as permitted), and other relevant updates following strict protocols.
• Maintain performance standards for quality, productivity, and patient experience metrics while contributing to continuous improvement efforts.

Requirements:

• High school diploma or equivalent required; associate degree preferred.
• Fluency in both English and Spanish (written and verbal) is required.
• 1+ year of experience in a call center, patient access, healthcare administration, or customer service environment preferred.
• Strong communication and active listening skills with the ability to handle sensitive conversations with empathy and professionalism.
• Ability to multitask, prioritize effectively, and manage high-volume workloads in a fast-paced environment.
• Familiarity with EHR systems, call center tools, and healthcare scheduling processes is an advantage.
• Strong attention to detail and commitment to accuracy in data entry and patient information handling.
• Ability to work flexible schedules, including weekdays and Saturdays within designated hours.
• Commitment to healthcare equity, patient dignity, and inclusive service delivery.

Benefits:

• Competitive hourly pay ranging from $18 to $26.50 per hour
• Comprehensive medical, dental, and vision insurance coverage
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options
• Short-term disability and basic life insurance provided, with optional additional coverage
• Employee Assistance Program (EAP) for personal and professional support
• Retirement plan with employer match after one year of service
• Paid time off including accrued PTO, health time off, and paid holidays
• Fully remote work across the United States with company-provided equipment
• Structured training, ongoing development, and performance support programs
• Inclusive, mission-driven environment focused on equity and community health.