Orthodontic Treatment & Patient Care Coordinator

Treatment Coordinator/Patient Care Coordinator

Patient Consultation and Education:

Conduct initial consultations with new patients, gathering medical history, discussing concerns, and explaining the orthodontic process. Present treatment plans in a clear and understandable manner, highlighting benefits and addressing any questions or concerns. Educate patients on different treatment options, associated costs, and expected timelines. Ensure informed consent is obtained for all treatment procedures.

Treatment Coordination:

Schedule appointments for consultations, treatment procedures, and follow-up visits. Coordinate treatment plans with the orthodontist, ensuring seamless execution and optimal patient care. Communicate with patients regarding upcoming appointments, treatment progress, and any necessary adjustments. Maintain accurate and up-to-date patient records in the practice management software.

Financial Management:

Discuss financial arrangements with patients, including insurance coverage, payment options, and flexible spending accounts. Process payments and manage patient accounts, ensuring timely billing and collection. Verify insurance benefits and pre-authorizations for orthodontic treatment. Assist patients with understanding their financial responsibility and resolving any billing issues.

Patient Care and Experience:

Build rapport with patients, creating a welcoming and supportive environment. Address patient concerns and questions promptly and professionally. Ensure patient comfort and satisfaction throughout their orthodontic journey. Follow up with patients after appointments to ensure their well-being and address any concerns. Manage patient feedback and resolve any complaints or issues in a timely manner.

Additional Responsibilities:

Assist with marketing and promotional activities, such as community outreach and educational events. Maintain inventory of orthodontic supplies and materials. Stay up-to-date on the latest advancements in orthodontic treatment and technology.

Qualifications:

High school diploma or equivalent. Experience in a dental or orthodontic setting preferred. Excellent communication and interpersonal skills. Strong organizational and time management abilities. Proficiency in dental practice management software. Ability to work independently and as part of a team.

Desired Skills:

Bilingual (Spanish/English) is a requirement. Knowledge of dental insurance billing and coding. Experience with digital orthodontic technology.

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