Associate Banker

Responsibilities Collaborates with BMO partners to identify referral opportunities that further grow the customer's relationship with BMO beyond personal banking. Welcomes and guides customers as they walk into the branch lobby, offering advice and guidance on available digital and self‑serve options with the goal of making it easy, simple, and fast to bank with BMO. Assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice. Meets customer transaction‑based needs with seamless execution. Reviews customer profiles and engages customers in a needs‑based conversation to identify potential opportunities and address everyday banking plans and credit card needs. Contributes to meeting branch business results and the customer experience. Supports operational activities (e.g., inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). Acts as a key member of a collaborative and versatile branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Organizes work information to ensure accuracy and completeness. Takes initiative to find creative approaches that make each customer's experience feel personal. Looks for ways to contribute to the ongoing improvement of the overall customer experience. Contributes to business results and the overall experience delivered. May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts. Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest. Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with legal and regulatory requirements for the jurisdiction. Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents, laws and regulations. Qualifications Typically between 1 – 2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience. Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) – as appropriate for the jurisdiction. Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications. Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience. Basic knowledge of specialized sales and business banking solutions to refer to specialists. Passionate commitment to helping customers. Drive to deliver a personal customer experience. A focus on results and the ability to thrive in a consultative sales and team‑based environment. Resourceful self‑starter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. Basic specialized knowledge. Verbal & written communication skills – Good. Organization skills – Good. Collaboration & team skills – Good. Analytical and problem‑solving skills – Good. Compensation $41,714.00 – $50,500.00, Salaried. The range may vary by location, skills, experience, education, and qualification, and can include a commission structure. The total compensation package may include performance‑based incentives, discretionary bonuses, and other perks such as health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. About BMO At BMO we are driven by a shared purpose: Boldly Grow the Good in business and life. We create lasting, positive change for our customers, communities, and people. We work together, innovate, and push boundaries to transform lives and businesses and power economic growth worldwide. As a member of the BMO team, you are valued, respected, and heard, and you have many ways to grow and make an impact. We provide tools, training, coaching, manager support, and networking opportunities to help you gain experience and broaden your skills. Equal Opportunity BMO is a proud equal‑employment‑opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability status, veteran status, or any other legally protected characteristic. We also consider applicants with criminal history, consistent with applicable law. BMO is committed to providing reasonable accommodations for individuals with disabilities. Recruiting Notice Unsolicited resumes from any source other than a direct candidate are not accepted and will be considered BMO property. A recruiting agency must first have a valid written agreement to submit resumes. #J-18808-Ljbffr