Regional Service Coordinator

Travel: Up to 80% | Employment Type: Full-Time Take Your Technical Expertise to New Heights with Haulotte! Are you an experienced heavy equipment technician who enjoys solving complex problems, working directly with customers, and being the go‑to expert in your field? Are you ready to take your technical career beyond the workshop? Haulotte U.S., Inc. is looking for a Regional Service Coordinator to join our team! As a global leader in aerial work platforms, Haulotte is committed to delivering innovative equipment and exceptional customer support. We're looking for a technically skilled, self‑motivated professional who thrives in the field and takes pride in keeping equipment operating at peak performance. In this role, you'll serve as the technical expert for your assigned territory, helping customers troubleshoot equipment, resolve service challenges, and maximize machine uptime. You'll have the opportunity to work independently, build strong customer relationships, and make a direct impact on customer satisfaction. What You'll Be Doing Be the Technical Expert: Diagnose and troubleshoot complex hydraulic, electrical, and mechanical issues on Haulotte aerial work platforms. Support Our Customers: Provide exceptional technical assistance by phone, email, and on‑site visits to resolve equipment concerns quickly and effectively. Own Your Territory: Coordinate and manage service activities throughout your assigned region, prioritizing customer needs and equipment uptime. Share Your Knowledge: Lead technical, operator, product familiarization, and equipment training sessions for customers and service personnel. Solve Problems: Investigate recurring equipment issues, identify potential quality concerns, and collaborate with internal teams to develop solutions. Collaborate Across Teams: Partner with our parts, sales, and technical support teams to ensure customers receive timely and effective assistance. Stay Organized: Track service cases, document activities, and provide updates through Salesforce CRM. Represent Haulotte: Build lasting customer relationships while promoting our commitment to safety, quality, and service excellence. This is a field‑based position requiring frequent travel (up to 80%) throughout the assigned territory. What We're Looking For Required Qualifications: High school diploma or GED. Minimum of 5 years of experience maintaining, diagnosing, or repairing aerial work platforms, heavy equipment, or similar machinery. Strong working knowledge of hydraulic, mechanical, and electrical systems. Ability to read and interpret electrical and hydraulic schematics. Excellent troubleshooting, analytical, and problem‑solving abilities. Strong interpersonal communication and customer service skills. Ability to work independently, manage priorities, and coordinate frequent travel. Proficiency with Microsoft Office and familiarity with CRM systems. Residence in the Houston or Dallas–Fort Worth area, within approximately one hour of a major airport. Preferred Qualifications: Technical certification in heavy equipment, automotive technology, diesel mechanics, or a related field. Experience servicing mobile elevating work platforms (MEWPs), including boom lifts and scissor lifts. Experience using Salesforce CRM. Previous experience providing technical training or field service support. Physical Requirements: Ability to lift, carry, push, or pull up to 60 pounds. Ability to work outdoors, at heights, and around mechanical and electrical equipment. Ability to perform hands‑on equipment inspections, diagnostics, and troubleshooting in field environments. Why Join Haulotte? At Haulotte, we believe great equipment deserves great people behind it. When you join our team, you become part of a global organization that values technical expertise, innovation, collaboration, and customer satisfaction. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance Short-term and long-term disability coverage Life insurance and accidental death & dismemberment (AD&D) coverage Paid vacation Paid sick leave Paid holidays Ready to Elevate Your Career? Haulotte U.S., Inc. is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to any legally protected characteristic. #J-18808-Ljbffr