OFFICE SPECIALIST SENIOR

The Office Specialist, Senior – Passport Acceptance Agent provides administrative support to the university’s Passport Services operations and ensures compliance with U.S. Department of State regulations. This position provides front-line customer service, maintains accurate records and oversees application processing. The candidate must demonstrate a high degree of professionalism, accuracy, and confidentiality while performing essential duties. Applicant must be eligible to work in the United States. ASU will not be a sponsor for this position. Minimum Qualifications High School Diploma and three years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Desired Qualifications Experience working at a Passport Acceptance Facility or with federal compliance programs. Familiarity with university systems, financial transactions, or public service environments. Communicating in a multi-cultural setting and experience working with various populations. Bilingual (English/Spanish) is highly desirable. Ability to clearly communicate to perform essential functions. Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to walk or travel moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Passport Processing & Certification Successfully complete U.S. Department of State Passport Acceptance Agent training and maintain certification. Evaluate and verify passport applications for completeness and accuracy in compliance with federal guidelines. Accept payments for passport services and ensure accurate transaction recording. Capture passport‑compliant photos as part of the application process. Maintain a secure and up‑to‑date log of clients served and processed. Client Service & Communication Serve as a primary point of contact for client inquiries related to passport applications, documentation, fees, and timelines. Perform other duties as assigned. Knowledge, Skills, and Abilities Knowledge of policies, procedures, and terminology of assigned function. Knowledge of supervisory practices and principles. Skill in effective communication, both verbal and written. Skill in the operation of a variety of office machines. Must be a U.S. citizen to meet the U.S. Department of State's requirements for passport acceptance agents. Position Salary Range $20 per hour All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. #J-18808-Ljbffr