Customer Service Coordinator A

Job Title

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Assist customers with all customer-related business activity and other administrative duties as required. 1st Shift: 7:00AM - 3:30PM, Monday - Friday Pay Rate: $19.19

Responsibilities:

• Assist customers with all customer-related business activity.
• Process customer orders.
• Updating electronic activity information.
• Administer customer calls.
• Follow up on customer issues.
• Interface with CTDI corporate, sales, operations team and production staff.
• Maintain automated "Help Desk" customer services database.
• Interface with customers through various mediums. including: intranet, internet, e-mail, fax and phone.
• Other administrative duties as required.

Required Skills:

• 4+ years customer service or related experience.
• Previous customer service experience preferred.
• Excellent customer relations skills.
• Excellent communication skills and interpersonal skills.
• Excellent organizational skills and analytical skills.
• Ability to work under pressure.
• Excellent problem solving skills.
• Excellent telephone skills.
• Experience with basic PC software programs including: MS office, excel, word, power point, or related programs.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization United States (Required) Must be 18 years of age

CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career! CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.