Electronic Services Representative II

Job Description

Job Description

Are you a service professional in the credit union or banking industry with extensive behind the scene knowledge of ACH, NACHA regulations and all things electronic service related?

We would like to welcome an Electronic Services Representative II responsible for providing excellent service and support to Members, team members, and financial partners through professional, efficient, accurate, and knowledgeable service delivery; while also processing back office operations. A high level overview of the Electronic Services department back office operations includes the management of ACH; ATM, debit, and credit card portfolios; Automated Teller Machines (ATMs); Share Drafts; CU Online, Bill Payer; and other product support.

JOB REQUIREMENTS & RESPONSIBILITES

• Provide back office operations, including but not limited to:
  • Processing of ACH : exception items and returns; reconciliation with ACH file and Core; debit origination; Written Statement of Unauthorized Debit processing; Stop Payments; Payroll Distribution; Payroll Deduction; and Summer Savings.
  • ATM, Debit, and Credit Card Portfolios: ordering and blocking cards; fraud monitoring; dispute/fraud chargeback processing; reconciliation of transactions with Network and Host; and GL posting and management.
  • ATMs: processing incoming/outgoing adjustments; hardware fault monitoring; daily/monthly reconciliation with Network and ATMs; GL posting and management.
  • Share Drafts: the processing of exception items and returns; reconciliation; GL posting and management.
• Mentors and assists team members with researching and resolving issues and work flows insuring duties are completed with operational, compliance, and regulatory guidelines.
• Efficiently and accurately processes department functions while providing support and assistance to Members, team members, partners, and financial institutions.
• Accesses internal and external applications required to properly maintain Member account transactions.
• This position is a full-time position. Hours are generally from Monday through Friday 7:00 AM- 6:00 pm. Occasional holiday or weekends may be required based on business needs.

EDUCATION & EXPERIENCE PREREQUISITES

• High School diploma or equivalent.
• Ability to ten-key, use a PC, and basic Microsoft Office application skills such as Excel, Word, and Outlook.
• Ability to effectively communicate with Members, team members, partners, peers, and management. Possesses excellent verbal and written communication skills.
• Possesses strong service delivery, analytical, organizational, and prioritizing skills.
• Excellent attendance and punctuality.
• Possess the skill set to achieve the essential job functions and responsibilities.
• A minimum of (2) years of related experience preferred within a financial institution.
• Basic knowledge of compliance and governmental regulations related to essential job functions and responsibilities.

BENEFITS & TOTAL REWARDS

• Medical, Dental, and Vision 100% employee-only plans paid by LBS
• 12 Paid Holidays, 3 weeks PTO, and Sick Time
• Defined Benefit Pension Plan
• 401(k) and Roth(k) Retirement Plans
• Insurance: Life, AD&D, LTD
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more
• Wellness Benefits starts 1st of the month following 30 days of employment

PAY RANGE

In accordance with California’s Pay Transparency Act (SB 1162), the expected salary range for this position is between:

$24.25 - $29.49

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

Note : As an Employer of Choice, LBS Financial strives to support our employees’ career growth by posting internal position openings and encouraging employees to apply for job opportunities for which they believe they are qualified. Generally, employees with less than 90 days in their current position or those on a disciplinary action within the past 6 months may not be considered for transfer into an open position. LBS Financial has the sole discretion when and under what circumstances job transfers will be permitted. The Credit Union may interview outside as well as internal candidates.