Customer Support Specialist

Job Description

Job Description

Calling all call center specialists! We have availability for YOU at our call center! Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities.
Bilingual in Spanish is preferred but not required.

Work schedule:  Monday through Friday 10:00 am- 6:30 pm

What you'll do:

• Professionally handle 50-60 inbound calls for multiple lines of service.
• Assist and resolve customer requests and inquiries.
• Maintain and retain existing customers with an opportunity to grow the business.
• Assist with data entry, reports, and other assignments to support our sales team.
• Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.
• Create work order requests and email proper groups based on priority issues.
• Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns.
• Other duties as assigned.

What you can expect:

• This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and or managing off phone work.
• Significant daily interaction with customers, other internal team members and members of the sales team.
• Work is performed in an office environment with a moderate noise level and regular distractions.
• Regular use of computer, keyboard, and mouse.

What you already have:

• Bilingual in Spanish is preferred not required.
• Strong multi-tasking, attention to detail and problem-solving skills.
• Excellent computer skills and phone etiquette are necessary. Min of 40 wpm.
• Strong knowledge of Microsoft Office (Outlook, Word, and Excel).
• Keep a positive attitude under stressful situations is a must.
• High energy level and enjoys a fast-paced environment.
• Punctual.
• Possess a strong work ethic, team player mentality and customer service driven.
• At least 3 year's customer service experience, preferably in a call center setting. Inside sales experience a plus.
• Ability to lift 25lbs.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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