PAR - Care Coordinator

About the Role The Patient Access Representative is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The representative is to be cross‑trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure. What You’ll Be Doing Greets patients and visitors in a prompt, courteous, and helpful manner. Effectively handles the patient check‑in/checkout process. Answers calls addressing appointment times, patient requests and general inquiries within the scope of the position. Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient. Performs scanning and sorting within EMR system. Verifies and updates current insurance information. Collects patient payments. Performs all other duties as assigned. What We Expect From You High School Diploma. One year of experience working in a medical practice or health insurance organization. Excellent verbal and written communication skills. Prior use of EMR systems preferred. Travel to other clinics as needed. Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer literacy: thorough knowledge in computer information systems. HIPAA compliance with strict confidentiality. Professional and positive interaction with patients, colleagues, managers, and executive team. Physical Demands Employee frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear. Must lift or move up to 10 pounds frequently and up to 25 pounds occasionally. Work Environment Professional office environment. Uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Travel Primarily local during the business day. Benefits Competitive compensation. Comprehensive medical, dental and vision plans; HSA/FSA; 401(k) matching; Employee Assistance Program (EAP). Hourly Pay $17.45 - $20.50 per hour, varying by experience, education and geographical location. EEO Statement U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. #J-18808-Ljbffr Central Ohio Urology Group