Health Unit Coordinator

Department Overview

The 13C Mother Baby Unit (MBU) is designed to provide family centered care in a safe, comfortable and nurturing environment. Privacy and safety are our utmost concern. OHSU provides "rooming in" for our moms and babies. We have found that our moms are able to rest better knowing that their babies are safe and nearby! The Mother Baby Unit serves a wide variety of patient populations. Our Midwifery group is the only provider of hospital water birth in Portland. Specialists in the OHSU Perinatal Center provide comprehensive care and consultation for women with high-risk pregnancies. Our nurses also care for general OB patients. Supporting moms and babies with breastfeeding is important to our nurses. Many of our nurses are Certified Lactation Consultants. Additionally, the OHSU Lactation Service provides inpatient and outpatient support for patients on the Mother Baby Unit as well as in the Doernbecher Children's Hospital.

Function/Duties of Position

The Health Unit Coordinator (HUC) is part of the health care team and utilizes her/his knowledge and skills to support and enhance safety, patient experience, communications, and efficiency on nursing units. The HUC, under the direct supervision of the Nurse Manager or Charge Nurse, performs general non clinical duties and specific services necessary to expedite the efficient functioning of the nursing unit consistent with the philosophy, goals, policies and procedures in the nursing department and OHSU.

1. SAFETY & PATIENT EXPERIENCE - Act to promote a safe environment and
Patient and Family Centered Care across the continuum to promote service
excellence to foster exceptional experiences for our patients
• Greet and screen visitors
• Update whiteboards and call boards
• Maintain census in Epic
• Conduct safety/environment of care surveillance
• Label medication bins
• Post Fall Risk and Isolation signs
• Print wrist bands
• Manage telemetry boxes
• Facilitate patient and family experiences
o Orient to unit and visitor policies
o Assist with communications between patient/family and
healthcare team members

1. GENERAL POSITION INFORMATION:
CLASSIFICATION/JOB TITLE
o Provide way finding
o Activate MyChart (as requested)
o Answer and triage call lights
o Track patient belongings
o Make post-discharge follow-up appointments (as requested)
o Support patient and family centered care across the continuum
through Service Excellence

2. COMMUNICATIONS & OPERATIONS - Support operations necessary to
meet the needs of the unit.
• Communicate in a respectful, caring and non-judgmental manner.
• Facilitate unit communications
o Answer phones
o Assist with paging
o Make nurse-call assignments
o Manage Vocera wireless communication devices
• Schedule VIP (hospital transport) requests
• Assemble/disassemble charts
• Report and track equipment requiring maintenance
• Order and stock office supplies
• Send/receive materials in P-tube
• Place Equipment Pool orders
• Reconcile Epic downtime entries (census)
• Fax written orders (as requested)

3. RESOURCE - Serve as a resource to the unit to expedite the efficient
functioning of the unit.
• Request and track ITG/Facilities work orders
• Make staffing calls at direction of Charge Nurse or Manager
• Resolve printer malfunctions
• Print trip-tiks
• Maintain employee phone list (as requested)
• Create, print, and distribute flyers
• Deliver mail
• Other duties as assigned

4. Demonstrate performance consistent with Departmental, Divisional and
Organizational expectations and core competencies
• Maintain confidentiality and privacy of patient information
• Prioritize HUC responsibilities and seek consultation when needed
• Perform area specific skills and follow established protocols
• Demonstrate fiscal accountability and the effective use of resources.
• Assume responsibility for professional / job related development,
knowledge of advances in technology, use of new equipment and
appropriate application of hospital systems; maintain knowledge base
essential to the role of Health Unit Coordinator

Required Qualifications

• High School diploma or GED;
• One year of clerical experience in a health care environment; reads, writes and speaks fluent English; basic knowledge of medical terminology, basic math skills, demonstrated computer skills, demonstrated customer service skills, ability to prioritize and multi-task OR
• Equivalent combination of experience and training that would provide above referenced knowledge, skills and ability.
• National HUC (Health Unit Coordinator) certification preferred

Preferred Qualifications

• College experience preferred.
• Basic knowledge of medical terminology, abreviations and symbols.
• Ability to read, write and speak fluent English.
• Basic math skills.
• Demonstrated computer skills
• Demonstrated customer service skills
• Ability to prioritize and multi-task.
• National Health Unit Coordinator certification preferred

Additional Details

Benefits:

• Two raises per year - One at anniversary date and one across the board annual increase
• Vacation- up to 200 hours per year depending on length of service
• Medical, Dental, and Vision Insurance- Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
• Flexible spending accounts & Health savings account options
• Retirement Plans: Oregon PERS Plan or employer matching plans like 403b,401a, and 457b
• Sick Leave- up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Public Student Loan Forgiveness eligibility

Why apply to OHSU?

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact View email address on click.appcast.io