Senior Maintenance Manager

Job Title Senior Maintenance Manager Job Description Our Purpose: At C&W Services, we believe that Better Never Settles. We are committed to fostering a positive impact globally by empowering extraordinary people to deliver remarkable results. Join our team and make a difference. C&W Services provides benefits, including a safety-first culture, development opportunities, weekly pay, and comprehensive benefits starting on day one. Role Overview As a Senior Maintenance Manager (SMM), you will lead maintenance and facility support activities for high-complexity sites, ensuring operational excellence and alignment with strategic goals. Reporting to the Regional Maintenance Manager (RMM), the SMM leads Maintenance Managers (MMs) and site teams, driving safety-first practices, fostering development, and maintaining strong client relationships. SMMs are expected to serve as strategic leaders who mentor other leaders, optimize performance, and deliver results aligned with C&W Services and client objectives. Key Responsibilities 1. Leadership and Strategy Provide leadership and strategic direction to MMs and site teams, ensuring alignment with company and client goals. Communicate the company’s vision, mission, and strategic objectives to inspire and engage teams. Collaborate with RMMs to ensure regional goals are met and support client-specific initiatives. 2. Employee Development Mentor and coach MMs and site leaders to build leadership pipelines and succession plans. Foster a culture of inclusivity, collaboration, and innovation by empowering leaders to drive team performance. Ensure career development plans are implemented, reviewed quarterly, and aligned with team and company goals. 3. Safety Leadership Champion a safety-first culture by ensuring compliance with safety protocols, training, and corrective actions. Oversee safety metrics such as the Safety Leadership Index, and Good Catch/Near Miss reporting. Partner with Regional Safety Specialists to address site-specific challenges and lead initiatives to enhance safety performance. 4. Operational Excellence Drive performance in preventive and predictive maintenance programs to maximize uptime and reliability. Monitor and achieve key performance indicators (KPIs), including uptime, PM/PdM completion rates, and Permanent Corrective Actions (PCAs). Oversee the resolution of Site Issue Management (SIM) tickets to ensure operational continuity. 5. Client Collaboration Build and maintain strong relationships with site leadership, participating in Quarterly Business Reviews (QBRs). Act as a liaison to ensure seamless communication and alignment between C&W Services and the client. Collaborate with site leaders to identify and implement process improvements and enhance client satisfaction. 6. Financial and Administrative Management Manage regional budgets and oversee site-level financials, including travel, expenses, and inventory management. Ensure team compliance with administrative tasks, such as timesheet approvals and training completion within established timeframes. Monitor and report site performance metrics to align with client and organizational objectives. Basic Qualifications Bachelor’s degree in Industrial Maintenance, Engineering, Management, or related field, or equivalent work experience. 7+ years of maintenance management experience, including leadership over MMs and multi-site operations. Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS). Availability to provide 24/7 support and flexibility to travel as needed. Preferred Qualifications Advanced degree in Engineering, Business Administration, or related field. Certification in maintenance management or reliability (e.g., CMRP, CRL, PMP). Experience leading high-complexity operations such as robotics-based fulfillment centers. Physical Demands Ability to lift up to 50 lbs., crouch, kneel, bend, and reach as needed to install, move, or maintain equipment, including use of aerial lifts or ladders. Ability to perform tasks wearing PPE, including hard hat, face mask, face shield, and composite toe shoes. Ability to walk 6-12 miles daily, including climbing stairs or navigating multiple floors, to facilitate work across sites. Ability to operate in fluctuating temperatures and varying warehouse environments and work at a computer for 1-2 hours per day. Compensation and Legal Notices The compensation for the position is: $136,000.00 - $160,000.00. The company will not pay less than minimum wage for this role. The compensation offered will depend on factors such as location, market pay rates, and candidate experience. C&W Services is an Equal Opportunity employer. We provide eligible employees with a comprehensive benefits package and respect all applicable laws regarding equal opportunity and accommodations. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please refer to the job title and location when you contact us. #J-18808-Ljbffr Cushman & Wakefield