Office Operations Assistant

Overview Location: Williamsport, IN Facility: Ascension St. Vincent Williamsport Department/Specialty: Physician support | Referral coordinator Schedule: Days | Full time | Monday-Thursday 7:00am-5:30pm Benefits Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: pro-rated paid time off (PTO) and holidays Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources Family support: parental leave, adoption assistance and family benefits Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. Responsibilities Navigate the specialist care pathway by managing the end-to-end referral process, ensuring patients are seamlessly transitioned to the right experts and diagnostic testing. Secure vital care authorizations by proactively coordinating with insurance providers to obtain approvals, preventing out-of-network costs and ensuring compliance. Bridge the gap between providers by facilitating the swift transfer of medical records and clinical data, ensuring specialists have the context they need for high-quality treatment. Ensure clinical and administrative accuracy by applying your knowledge of medical terminology and procedural codes to eliminate errors in scheduling and billing. Requirements Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Additional Preferences Technical Coding Knowledge: A foundational understanding of medical terminology, CPT, and ICD-10 codes is essential for processing diagnostic and specialist requests. Insurance Authorization Expertise: Proven experience navigating the specific requirements of insurance carriers to secure pre-authorizations and verify network status. Why Join Our Team Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Equal Employment Opportunity Employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information. #J-18808-Ljbffr