Product Manager

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Product Manager to join our team. Position Overview As a Product Manager, you will play a key role in the go-to-market strategy, cross-functional collaboration, marketing, sales support, and product performance monitoring for the Innovation sector of our retail product line. You will work closely with cross-functional teams including Sales, Marketing, Service, and Operations to deliver high-quality products that meet customer needs and business goals. While this Product Manager position focuses on Innovation, ESL, AiO and our software tied to said products, via cross-training you will also be responsible for other DIGI products such as Wrappers and Scales. Key Responsibilities As a key member of the product team the Product Manager will provide market research and analysis, pre-sales analysis, design, and recommendations for customer implementation. Support our Sales team by relaying knowledge of our products to create documentation and guides for our product listings. Continued support of our Sales team by traveling to visit with prospects and customers, customer-facing with excellent communication skills in order to present functionality, benefits, and technical specifications of this product line. Work with our parent company to test and maintain images, files, documentation and knowledgebase articles, in addition to providing feedback on food industry products. Conduct thorough testing and debugging to ensure the quality and reliability of Innovation, Scale and Wrapper products software releases. Present and train our sales team members and new employees via onboarding of each product, including testing of each team member. Update and modify training material for all Innovation related products, including testing questionnaires and open-ended questions. The Product Manager works to support connectivity between our customers’ business needs and to ensure our products meet these needs to deliver value. Stay up to date on industry trends, technologies, and regulations related to Innovation related equipment. Identify market opportunities and competitive landscape trends to influence product direction and maintain a competitive edge. Work closely with Sales and Marketing teams to ensure product messaging, positioning, and customer experience are aligned. Engage with customers to understand pain points, needs, and usage patterns through interviews, surveys, and data analysis. Use this information to relay features and improvements back to our parent company. Support our Service team to deliver successful customer installations with troubleshooting on-site and remotely as needed. Being the company product expert through speaking engagements and article creation. Basic Qualifications Flexibility to regularly rotate through different technical specialist and skill sets. Ability to thrive on change as products evolve The ability to communicate with differing business units from executive level to end users. Knowledge of PC and/or embedded based systems Knowledge of Networking, WiFi, and TCP/IP protocols Excellent verbal, written and presentation communications skills Travel as required to support sales team with addressable market and customer visits up to 40% Qualifications Bachelor’s degree in business, Product Management, Information technology, or other related field Excellent communication, written and interpersonal skills Creative, strategic, and analytical abilities with strong presentation skills Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously Extensive background in creating market and competitor analysis Drive to dig into how a system operates and desire to learn how to manipulate how hardware and software works. Problem solving aptitude Strong understanding of product development processes and lifecycle management. Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively. Proactive attitude towards learning new technologies and self-improvement. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Comprehensive benefits package (including Health, Dental, Vision, Disability and Life Insurance) Opportunities for career growth and advancement Dynamic and collaborative work environment DIGI is an equal opportunity employer and values diversity in the workplace. #J-18808-Ljbffr