Branch Supervisor

Job Description

Job Description

Branch SupervisorPay: $25.00–$26.00 per hourSchedule: Full-time, 40 hours per weekLocation: Aurora, CO 80013- on siteBenefits: Medical, dental, vision, 401(k) with match after 6 months, and supplemental insurance optionsThe District Credit Union | Aurora, COThe District Credit Union is looking for a service minded Branch Supervisor to help lead daily branch operations, support a strong front-line team, and create a welcoming experience for every member.In this hands on daily management role, you'll coach Tellers and Financial Service Representatives, assist members with everyday financial needs, and help ensure the branch runs accurately, efficiently, and in compliance with Credit Union standards.About the RoleYou'll be a trusted resource for both members and employees. Answering questions, solving problems, supporting transactions and applications, monitoring compliance, and keeping daily operations on track.This role is ideal for someone who enjoys developing people, improving processes, and helping members make confident financial decisions.What You'll DoLead daily branch operations while ensuring members receive friendly, accurate, and professional serviceCoach, train, and support Tellers and Financial Service Representatives so they can confidently meet member needsSchedule staff, monitor workflow, and help maintain efficient coverage throughout the dayAssist members with transactions, account services, applications, debit cards, online banking, IRAs, and other Credit Union servicesOversee cash-handling activities, including teller drawers, ATMs, vaults, cash orders, audits, balancing, and dual-control proceduresMonitor branch activity for compliance with policies, procedures, and regulatory requirementsIdentify operational, service, or training needs and communicate recommendations to leadershipSupport loan, deposit, service, profitability, and overall branch performance goalsMaintain a positive, professional branch environment and perform other job-related duties as assignedWhat Success Looks LikeYou'll make an impact by creating a branch experience that is welcoming, accurate, compliant, and team oriented.Members receive personal, knowledgeable service and practical financial guidanceEmployees feel supported through coaching, feedback, and ongoing trainingDaily transactions, cash controls, vaults, ATMs, and teller drawers remain accurate and secureThe branch consistently follows policies, procedures, and regulatory expectationsLeadership stays informed of key operating issues, training needs, and performance opportunitiesThe branch contributes to loan, deposit, service, and performance goalsWhat You Bring2–5 years of similar or related experience, preferably in banking, credit unions, financial services, or a related fieldPrevious operational, supervisory, coaching, or team lead experience preferredStrong understanding of financial products, services, transactions, and branch operationsA member-first mindset and genuine interest in helping people improve their financial well-beingClear communication skills and the ability to build trust with members and employeesAbility to coach, motivate, and influence team members in a supportive, professional wayStrong attention to detail, accuracy, confidentiality, and sound judgmentExcellent organization and time management skills in a busy branch environmentComfort with financial systems, branch technology, keyboarding, and 10-key calculator workEducationOne of the following is required:Two-year college degree; orCompletion of a specialized course of study at a business or trade school; orCompletion of specialized and extensive relevant trainingReady to lead a team that helps members thrive? Apply today and bring your service mindset, operational focus, and coaching skills to The District Credit Union.