On Call - In-Room Dining Coordinator

On Call In-Room Dining Coordinator

The On Call In-Room Dining Coordinator supports the Food & Beverage team by delivering exceptional guest service through accurate order taking, clear communication with the kitchen, and timely coordination of in-room dining and amenities. This role ensures every guest interaction reflects Four Seasons standards and enhances the overall guest experience.

What You Will Do

• Answer guest calls using professional, courteous telephone etiquette while accurately capturing all order details
• Describe menu items with clear, engaging explanations of ingredients, preparation methods, and flavors
• Enter and communicate orders (including special requests) to the kitchen using the POS system and verify accuracy
• Coordinate timely delivery of in-room dining orders to ensure quality and guest satisfaction
• Monitor guest needs, respond promptly to requests, and resolve concerns with urgency and care
• Coordinate amenity deliveries from order placement through execution, ensuring accuracy and timeliness
• Support minibar replenishment and related communication processes
• Maintain accurate billing, including closing checks and recording charges and gratuities

What You Bring

• High School Diploma or equivalent
• Experience in a luxury hotel, food & beverage, or related environment (preferred)
• Strong verbal and written communication skills, especially over the telephone
• Ability to multi-task in a fast-paced, high-volume environment
• Solid computer skills and familiarity with POS systems
• Strong problem-solving skills with the ability to handle guest concerns effectively

What We Offer

• Competitive wages and a comprehensive benefits package
• Complimentary employee meals
• Uniform dry cleaning
• Excellent training and development opportunities
• Discounted Medical, Dental, and Vision coverage
• Parking and SEPTA access
• City Fitness membership

Schedule & Hours

• On-call position
• Must be flexible to work weekdays, weekends, holidays, and evening/overnight shifts

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Four Seasons Hotels Limited