Customer Satisfaction Representative

Dealership: L0397 Driveway Home Office Driveway.com | Customer Satisfaction Representative Location: 150 N. Bartlett St, Medford, OR 97501 Compensation: $20.00-$23.00 Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Join the team at Driveway, where customer satisfaction is our priority! Position Overview: As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers. Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly. What You'll Do Lead customer satisfaction improvement initiatives at assigned store(s). Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed. Develop and implement continuous improvement plans to enhance customer satisfaction. Follow up with customers within 48 hours to ensure their satisfaction. Track and trend customer concerns and survey scores using the FreshDesk Omni Program. Collaborate with the Reputation and Brand Team on reviews and social media sentiment. Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions. What You'll Bring Attention to detail and sense of urgency. Strong communication skills. Warranty Claims or Collections experience highly preferred Basic computer skills. Team player with a positive attitude. We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!