Customer Success Specialist

The Customer Success Specialist works directly with ACA’s software clients to ensure they are getting the most out of our software products. Office Locations NYC (office is near Grand Central), Pittsburgh, Medford, Oregon, Chattanooga, Portland, Maine. Must be able to go into one of these offices 2 days/week (Hybrid) All other locations will operate remotely until we establish an office in your area Must be able to work Mountain time OR PST Your Key Responsibilities Resolve customer service issues by answering questions or referring clients to appropriate technical support resources Update Customer Success development team on client technical problems or issues Provide client feedback to the customer experience team for product improvement Proactively contact clients to ensure software is used to its full potential Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives Skills and Attributes for Success Bachelor’s Degree required with a major or concentration in business, accounting or finance preferred. Three (3) to Five (5) years plus of experience in a corporate environment, financial services industry, or compliance a plus Experience with Zendesk software a plus To qualify for this role you must have Demonstrated professional integrity Dependable, flexible, and adaptable to new ACA initiatives and changing client needs Ability to work well in a fast-paced, small-team environment Ability to work independently, multi-task and prioritize effectively Ability to establish and maintain effective working relationships with colleagues and clients Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks Dedicated to upholding ACA’s high-quality standards and customer service focus Strong organizational and problem‑solving skills with attention to detail Strong oral and written communication skills Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet What Working At ACA Offers We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being. Equal Opportunity Statement ACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law. ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment. #J-18808-Ljbffr