Agent Channel Manager (Cox Business)

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS Individual contributor managing and developing channel partner relationships within assigned multi-state sales territory. Territories include up to 1,000 partners, most often IT companies. Usually there are over 100 active partners varying in organization size up to 10,000 employees. Sells into a wide range of customer types and sizes including enterprise accounts (Fortune 1000) with channel partners by providing discovery, pricing, proposals and order entry for partner opportunities. In addition, provides customer account management selling across the full portfolio of Cox Commercial Services including HN, RapidScale, Segra, etc. that the channel partner is supporting. Delivers account growth and account management for mid-market customers up through and including enterprise accounts for Cox Business. Responsible for increasing revenue through partners by supporting customer meetings, Quarterly Business Reviews, collaboration with Cox Business Service Management, Sales Engineering and Complex Billing. Reviews quotes, RFPs, and other customer documents to develop and prepare effective proposals and/or responses. Collaborate effectively with the local Technology Service Distributor field sales organizations to increase revenue sold through channel partners. Plays a lead role in targeting and cultivating key customer and opinion leader relationships within TSD and Channel Partner companies within assigned multi-state territory. Develop a robust channel partner ecosystem that generates consistent sales results based on channel partner profiles, rankings and business/sales plans. Collaborates across Sales Engineering, Marketing, Sales Support, Alliances and Partnerships, Channel Development Managers, Account Managers, Fulfillment, Legal and finance to maximize sales opportunities with assigned channel partners. Lead channel partner engagement, enablement, co‑marketing and product awareness activities leveraging internal resources. Acquires and assesses customer feedback to determine current satisfaction levels and future market needs and trends. Act as an industry leader in the assigned multi-state territory for the Channel. The Regional ACM will represent all Cox Commercial services at national and regional industry events. Act as a positive Brand Ambassador internally and externally to increase brand awareness for Cox Business, Cox Private Networks, Hospitality Networks, RapidScale, and Segra in support of Channel Sales strategy. Align with top‑selling channel partners and their key stakeholders. Set mutual success metrics with top channel partners and execute a go‑to‑market sales plan. Proactively manage large channel partner sold customers including quarterly business reviews, account growth plans, customer and partner education, collaboration with Service Management, Complex Billing SME, Sales Engineering and Executive Leadership. Recruit new channel partners into the program based on their profile and propensity to sell Cox Business, Cox Private Networks, Hospitality Networks and Cloud solutions. Travel to attend regional and national partner events regularly. Performs other duties as requested. QUALIFICATIONS AND EXPERIENCE Minimum BA/BS degree in related discipline (i.e. Marketing, Sales, Operations etc.) with 10 years of experience in a related field (i.e. Marketing, Sales, Sales Operations, etc.); OR 14 years of equivalent experience in lieu of a degree. Proficiency and relative work experience using Windows‑based PCs, Microsoft Office, and a CRM‑ customer relationship management tool. Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization. Preferred MS degree + 8 years of experience preferred in a related discipline (i.e. Marketing, Sales, Operations, etc.); OR Ph.D + 5 years of experience in a related discipline (i.e. Marketing, Sales, Operations etc.). Experience in telecommunications, technology, or cloud solutions desired. 5+ years of channel partner sales experience preferred. USD 99,800.00 – 149,600.00 per year Compensation Compensation includes a base salary in the range of $99,800.00 – $149,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $52,200.00. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets #J-18808-Ljbffr