Account Manager, Commercial Risk

Account Manager II

Our Commercial Risk team in Ohio is looking for an Account Manager II. This hybrid opportunity can be based out of our Cleveland, Columbus, or Cincinnati office. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Partner with Account Executives on assigned book of business
• Manage day-to-day service processes and outputs
• Support a variety of strategic, client-facing initiatives
• Run point on each client's renewal cycle, ensuring a positive and productive client experience

Skills that will lead to success:

• Maintains effective and positive relationships with clients
• Serves independently in a client-facing capacity on matters of moderate importance and complexity
• Facilitates the timely and accurate flow of information between clients and account team members, keeping all parties informed
• Handles client open items lists and respond to client ad-hoc requests
• Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation
• Actively supports and monitors the renewal process, engaging with account team members as necessary
• Makes draft quote comparisons and collaborates with Account Coordinators to oversee the saving of binders, policies, and endorsements
• Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables
• Primary collaborator with Premium Accounting on client billing matters
• Receives and handles routine and sophisticated coverage inquiries and endorsement requests
• Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker's Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals
• Monitors invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems
• May provide guidance and mentoring to a less senior account specialist
• Delegates work to support staff and ACS where applicable
• Ensures tools are understood and used
• Performs related duties as assigned

Education and Experience:

• 3+ years of insurance experience required (preferably within Commercial Risk and in an Account Management role)
• Active Property & Casualty Insurance license required
• Ability to maintain effective and positive relationships with clients and colleagues
• Effective organization and time management skills
• Ability to communicate effectively, orally and in writing
• Effective presentation skills
• Ability to handle multiple, non-congruent tasks simultaneously

Pay Transparency Laws The salary range for this position (intended for U.S. applicants) is $70,000 - $90,000. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.