Senior Account Manager

Howdy! 

We're thunder::tech. Here, we make brands boom. What does that mean? We empower midsize brands to grow by delivering expertly crafted, fully integrated marketing solutions that blend creativity and technology. 

We don’t silo our areas of expertise. We combine advertising, communications, digital marketing, web infrastructure, visual design, multimedia and branding expertise to build holistic strategies to serve our clients across the globe. 

Great marketing, powered by great people.

Our team of talented creators, developers, writers and artists come together to craft innovative solutions that resonate with your customers and generate real growth, both online and offline. Any brand can be seen. We make your brand heard. But what really sets us apart? We’re relentless in our pursuit of quality in everything we do for our clients. We dig in, understand your goals and work as a team to make them happen. We bring together diverse talents and perspectives to craft bold solutions that push your business farther. We’re in it for the long haul, driven by a shared vision for success and partnerships that never settle for mediocrity. 

And it starts with hiring good humans. People who are dedicated, curious and bold—people who care about doing great work and aren’t afraid to push boundaries. We thrive on collaboration with each other and our clients, bringing together the best minds to solve complex problems and drive your brand forward.

Senior Account Manager

The Senior Account Manager will serve as the primary strategic partner and trusted advisor for a portfolio of assigned high-value clients. The Senior Account Manager will be a part of the thunder::tech Client Services Department, working closely with internal teams, including department managers and production teams, and will report to the Senior Director of Client Services. The Client Services Department is responsible for strategic relationship management, client growth and day-to-day project management and coordination.

Location: Cleveland-Akron area with the ability to be in the office 3 days per week (Tuesday and Wednesday required).

Key Responsibilities:

Partnership and Relationship Management

• Build and maintain strong relationships with senior client contacts and key stakeholders.
• Manage client expectations proactively and effectively from the outset, based on experience.
• Collaborate with internal stakeholders across departments to ensure alignment with scope of work.
• Partner with clients closely, acting as a true extension of their internal marketing team.
• Inspire and motivate internal production teams to challenge themselves and consistently produce their best work for assigned clients.

Client Strategy & Growth

• Advise clients strategically to elevate their marketing knowledge, leading to increased agency opportunities.
• Conduct extensive market and competitive research to understand clients’ businesses, goals and needs.
• Identify and pursue opportunities for additional agency service offerings within assigned accounts.
• Reframe client requests to provide innovative, critical-thinking-lead solutions, agnostic of marketing medium.
• Develop and present campaign ideas, strategic plans and overall recommendations for clients. 

Work Execution & Process

• Utilize and effectively delegate day-to-day project management tasks to the Project Management Team.
• Execute and develop comprehensive proposals, service agreements and contracts.
• Manage multiple internal and external projects simultaneously, overseeing deliverables and deadlines.
• Create and iterate new processes for increased efficiency, both internally and externally.

Qualifications:

Professional Experience

• Minimum of 7 years of experience in a marketing and/or account management role, preferably in an agency environment.
• Bachelor’s degree in marketing, advertising, communications or related field. 
• Commitment to continuing education, demonstrated through proactive research.

Technical Skills

• Demonstrated ability to use measurable techniques (KPIs, analytics) to analyze campaign results, derive actionable insights and inform future marketing decisions.
• Proven ability to develop, present and negotiate proposals, contracts and budget recommendations.
• Strong, effective business communication skills (written, verbal and presentation) required for high-level client and internal conversations.

Soft Skills

• Strong organization and time management skills, coupled with the dexterity to manage several competing tasks at once.
• Strong interpersonal skills to work effectively with production team members, project managers, agency stakeholders and executive-level clients.
• A natural curiosity and a genuine desire to care about client needs, always striving to understand their business better.
• The ability to think and act like a marketer, strategically approaching problems and opportunities, and thinking, "What would be done if this were my money?"
• The capacity to set expectations early and often, partnering with the client rather than assigning them external tasks.

thunder::tech Benefits:

Overview

• Hybrid Work Atmosphere (Remote/In Office)
• Medical, Dental, Rx and Vision Insurance
• Long-term Disability, Short-Term Disability
• Paid Parental Leave
• Life Insurance
• 401K + Match Eligibility
• Anniversary Recognition with Yearly Incentive

Relaxation & Mental Health

• Vacation Time
• Sick Time
• Mental Health Days
• Manager Discretion “Bonus” Days
• Summer Fridays
• Pet Bereavement Days
• 10 Paid Holidays, Including St. Patrick’s Day and Paid Day Off For Your Birthday and Work Anniversary

And more!  

Conclusion  

thunder::tech is an Equal Opportunity Employer and values diversity at all levels. We consider qualified applicants from all backgrounds, including race, color, religion, gender, national origin, age, disability and veteran status. We strongly encourage people of all backgrounds and communities to apply, especially women, BIPOC and other underrepresented individuals in the marketing industry. 

Apply on our site to be considered: