Team Leader

Job Posting

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.

Position Summary

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

Guest Expectations

• Well-Trained
• Neat and Well-Groomed
• Friendly
• Well-Staffed
• Food Tastes Great
• Consistent and Quick Service
• Order Accuracy
• Food Safety
• It's All About

Brand Ambassador

• Has passion for the business and pride in Jack in the Box.
• Inspires team members to embrace the brand.
• Is proud to represent Jack in the Box.

Focus on the Guest

• Treats guests and employees with care and respect.
• Is passionate about serving the guest.
• Steps in to help employees when necessary.
• Has a happy, friendly personality that is engaging to both the guest and other employees.
• Reads the guest and anticipates their needs. Pays attention to guests' verbal and non-verbal communication and addresses them proactively.
• Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest.
• Inspires team to take care of guests and make them the number one priority.

Team Skills

• Treats all employees with care and respect.
• Is a good team player and leader.
• Has a positive can-do attitude.
• Is dependable and reliable.
• Is willing to help others.
• Keeps calm and does not show signs of stress.
• Is open and willing to work with and lead people of all backgrounds.
• Ensures the team provides quick service while maintaining a calm environment.
• Manages the floor coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.

Commitment

• Thrives in a fast-paced, high energy, team environment.
• Performs professionally during difficult situations and/or high volume times.
• Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
• Takes corrective action to resolve issues that could jeopardize food safety or food quality.
• Is flexible and changes direction based on the needs of the business.
• Works with a sense of urgency.
• Knows and trains others on the products and menu.
• Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable.
• Takes accountability for cash management and handling during their shift.
• Is meticulous in following and managing to Jack in the Box policies and standards.

Front of Restaurant

• Includes, but not limited to duties, described below. Performs other duties as assigned or directed.
• Guest Service (Dine In/Drive-Thru)
• Interior
• Exterior

Guest Service (Dine In/Drive-Thru)

• Immediately acknowledges and welcomes guests.
• Takes and clarifies orders, assists guests with menu selection as appropriate.
• Enters order in POS system, collects money, and makes change.
• Always thanks guest upon completion of order taking.
• Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
• Maintains cleanliness and stocking of work area.

Interior

• Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
• Cleans and stocks restrooms.
• Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
• Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.

Exterior

• Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
• Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board).
• Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.

Supervision

Workstation Operation

• Supervises and trains team members on workstation operations.
• Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements.

Guest Service

• Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality.
• Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution.

Leadership

• Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance.
• Conducts on-boarding and training.
• Provides feedback and recognizes employees.
• Ensures employee personal and uniform cleanliness.
• Apprises management of potential employee issues.

Back of Restaurant

• Includes, but not limited to, duties described below. Performs other duties as assigned or directed.
• Grill
• Assembly
• Prep
• Fryer
• Interior
• Exterior
• Receiving & Storage

Grill

• Reads grill video monitor to prepare ordered products.
• Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.
• Discards ingredients/products that have expired or don't meet quality standards.
• Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment.

Assembly

• Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
• Discards ingredients/products that have expired or don't meet quality standards.

Prep

• Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.
• Opens