Processing Clerk

$18 - $21 per hour

GreatStaff Direct

Job Description

We are seeking a Processing Clerk to join a busy Shipping & Receiving team in Novi, MI. This is a great opportunity for someone with a strong customer service and administrative background who enjoys working with orders, computer systems, and multiple teams throughout the day.

This is not a traditional warehouse pull-and-pack position. You'll spend most of your day at a computer processing customer orders, answering questions, tracking shipments, preparing documentation, and ensuring orders move accurately through the process. You’ll also provide support to the warehouse and shipping teams as needed.

Hours: Monday – Friday 8:00 am to 5:00 pm

Pay: $18.00 - $21.00/HR.

Position: Full time, consistent schedule

Duties and Responsibilities:

Process customer orders accurately and efficiently
Review orders for completeness, verify part numbers, pricing, and availability
Enter and maintain order information in computerized systems
Prepare and send order acknowledgments with pricing, order numbers, and estimated delivery dates
Answer customer questions regarding pricing, orders, shipping updates, and order status
Research and resolve customer questions or order-related issues
Prepare pricing quotes using established pricing schedules
Track shipments through UPS, FedEx, and other shipping carrier websites
Communicate shipping updates and delivery information to customers
Investigate and help resolve inventory discrepancies
Work closely with Customer Service, Accounting, Shipping, Receiving, and Warehouse teams
Provide backup support to Shipping, Receiving, Warehouse, and Service Parts teams when needed
Complete shipping documentation, packing slips, bills, and other required forms
Perform additional administrative and warehouse support duties as needed

Requirements and Qualifications:

High school diploma or equivalent
At least 2 years of office/administrative experience
At least 2 years of customer service experience
Strong computer and data-entry skills
Comfortable working with Microsoft Office, including Excel
Excellent attention to detail and organizational skills
Strong written and verbal communication
Ability to manage multiple priorities and meet deadlines
Comfortable working independently with minimal supervision
Strong problem-solving skills and a customer-focused approach
Ability to work effectively with a variety of personalities and departments
Basic math skills
Ability to read and write English

\nCompany Description

GreatStaff Direct, a full-service recruiting firm, has been retained by a long-term client in Novi, MI, to identify qualified candidates for immediate openings due to their continued growth. Our client is expanding its workforce and is currently seeking a Customer Support Representative. This is an immediate opportunity for dependable, motivated individuals seeking long-term employment with a growing company.

Company Description

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Vacancy posted 2 days ago

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