Data Migration Field Support Technician in Boise ID

Data Migration Field Support Technician

The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.

Major Duties and Responsibilities:

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Installs, configures, and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Works closely with court staff and local administration with office moves, adds, and changes as required.
• Corresponds with users and staff concerning issue status, resolution, and task completion.
• Escalates issues to other members of the technical services team as appropriate.
• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
• Attends meetings as required.

Minimum Qualifications:

The client reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.

Education and Experience:

Three years of IT support experience. Bachelor's Degree preferred.

Knowledge, Skills, and Abilities:

• Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
• Experience migrating end user emails and documents to Outlook and OneDrive;
• Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
• Experience troubleshooting with Microsoft Windows 10;
• Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
• Knowledge of court processes and court information systems preferred;
• Skill in providing excellent customer service;
• Ability to travel throughout the state as needed;
• Ability to communicate effectively verbally and in writing;
• Ability to understand impacts of software, system, or application changes on customers;
• Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
• Ability to work independently.

Skill Matrix

Skill - Required / Desired - Amount - of Experience

Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. - Required - 3 - Years

Troubleshooting and maintaining Active Directory users, computers, groups and policies. - Nice to have - 2 - Years

Onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions - Required - 2 - Years

Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace. - Required - 2 - Years

Troubleshooting Microsoft Windows 10 and 11. - Highly desired - 2 - Years

Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts - Highly desired - 2 - Years

Basic network (wired and wireless) configuration and troubleshooting including ping and trace route - Nice to have - 1 - Years

Excellent communication and interpersonal skills are critical in this role. - Required