Technical Operations Solutions Consultant

Job Description

Job Description

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.

We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.

Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you're energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.

Position Summary:

The Technical Operations Consultant III is responsible for leading moderately complex warehouse process improvement efforts by analyzing, mapping, and optimizing operations within SAP WM and EWM environments. This role owns workstream-level deliverables, conducts detailed process assessments, and develops data-driven recommendations to enhance operational efficiency and effectiveness. The consultant facilitates client workshops, translates business requirements into actionable SOPs, and supports the implementation of sustainable process improvements. Working with minimal oversight, this role exercises sound judgment, anticipates operational challenges, and contributes to solution design while informally mentoring junior team members. This position requires strong analytical capabilities, client-facing effectiveness, and the ability to drive continuous improvement initiatives within dynamic warehouse environments.

Essential Functions and Responsibilities:

• Leads workstream-level process assessments and translates findings into improvement recommendations and implementation steps.
• Collaborates with supply chain staff and floor leaders to understand specific operational challenges and requirements.
• Facilitates operator/floor-leader workshops; captures decisions and converts outcomes into actionable SOP updates.
• Develops comprehensive end-to-end process maps (current/future state) and identifies root causes of bottlenecks and error drivers.
• Produces SOPs and supporting job aids; partners with training teams to enable adoption.
• Tracks performance metrics and supports periodic audits to ensure SOP compliance and continuous improvement.
• Provides informal coaching and QA review of junior consultants' process documentation and SOP drafts.
• Proposes continuous improvement initiatives to enhance supply chain operations and participate in implementation.
• Ensures SOPs are aligned with best practices and industry standards.
• Travels to client sites up to 50% annually to collaborate in person, evaluate operations, and review SOPs and practices in action.
• Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies.
• Performs other related tasks as assigned by direct supervisor.

C5MI Expectations of all Employees:

• Adheres to all C5MI Policies and Procedures.
• Always conducts self in a manner consistent with C5MIs' Core Values.
• Maintains a positive and respectful attitude with all contacts.
• Consistently reports to work on time and prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Maintains the privacy of all company proprietary information.
• Treats vendors, customers, and team members with respect and dignity.
• Able to safely perform the essential functions of the job with or without reasonable accommodation.

Qualifications and Motor/Sensory/Physical Requirements:

Minimum Qualifications:

• Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Information Systems, or related field and 3-5 years of relevant experience; or no degree and 5-7 years of relevant experience.
• Experience owning deliverables and solving moderately complex problems.
• Demonstrated experience creating/updating SOPs and supporting implementation in warehouse settings.
• Working SAP WM/EWM proficiency (configuration familiarity or functional understanding sufficient to map processes accurately).
• Experience/Exposure to Lean, Six Sigma, or other process improvement methodologies.
• Ability to obtain and maintain a government security clearance (which requires U.S. citizenship).
• Strong facilitation; can translate operational/technical concepts into clear, usable SOP language.
• Sound judgment; anticipates issues and proposes practical solutions.

Nice to Have:

• Lean/Six Sigma certification (Green Belt preferred) or equivalent.
• Prior experience with government customers (DLA or DoW preferred).

Compensation: In accordance with pay transparency law, the expected salary range for this position is $100,000 – $125,000 annually. The actual compensation offered will be determined based on factors such as the candidate's experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting.

Application Deadline:  We anticipate this job posting will be posted until 09/01/2026.

Benefits:

C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits

Our employees are key to our success, so we strive to be more than just a team; we're a community built upon a set of Core Values that guide our every action:

• Challenge – We believe in challenging the present – it's the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it's said). Incremental won't win.
• Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn't all about work. Live your happiness. Be healthy.
• All In – You can't fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team's true potential.
• Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS.
• GSD (Get Stuff Done)– We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win!
• Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development.

How to Apply:

To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.