Senior Technical Operations Solutions Consultant

Job Description

Job Description

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.

We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.

Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you're energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.

Position Summary

The Senior Technical Operations Consultant is responsible for driving complex warehouse process improvement initiatives by analyzing, mapping, and optimizing operations within SAP WM and EWM environments. This role leads end-to-end assessments of supply chain workflows, identifies systemic inefficiencies, and develops comprehensive, scalable Standard Operating Procedures (SOPs) that align with industry best practices. The consultant serves as a key subject-matter resource, facilitating workshops with stakeholders across varying levels of the organization and providing expert recommendations that influence operational decisions. Working with minimal oversight, this role owns critical workstreams, ensures successful implementation of process improvements, and drives measurable performance outcomes. The position requires advanced analytical capabilities, strong client-facing skills, and the ability to influence cross-functional teams while continuously advancing operational excellence.

Essential Functions & Responsibilities

• Leads complex end-to-end assessments of warehouse processes and workflows (SAP WM/EWM), defining scope and prioritizing improvement initiatives.
• Collaborates with supply chain staff and management to understand specific operational challenges and requirements.
• Identifies bottlenecks, inefficiencies, and areas for potential improvement and creates recommendations and actionable strategies for improvement.
• Develops comprehensive current/future-state process maps, identifies bottlenecks, and produces actionable improvement roadmaps.
• Establish priorities for the client so they can prepare for and manage changes in their strategy and operations.
• Designs, authors, and governs high-quality SOPs aligned to best practices; ensures SOPs are practical, achievable, and "error-proof" for operations.
• Prepares and executes workshops with stakeholders across seniority levels; manages scope, risks, and implementation readiness.
• Establishes and monitors performance metrics; conducts regular reviews/audits to ensure adherence and identifies further improvement opportunities.
• Mentors junior consultants through peer review, coaching, and example (no direct supervisory accountability).
• Works with the junior operations consultants to create training materials and guides to facilitate the implementation of new SOPs.
• Tracks performance metrics and results to ensure success and conducts regular reviews and audits, ensuring compliance with SOPs, identifying opportunities for further improvement, and adjusting the strategy and escalating concerns as appropriate.
• Travels to client sites up to 50% of the time to collaborate in person, evaluate operations, and review SOPs and practices in action.
• Proposes and implements continuous improvement initiatives to enhance supply chain operations.
• Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies.
• Performs other related tasks as assigned by direct supervisor.

C5MI Expectations of all Employees:

• Adheres to all C5MI Policies and Procedures.
• Always conducts self in a manner consistent with C5MIs' Core Values.
• Maintains a positive and respectful attitude with all contacts.
• Consistently reports to work on time and prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Maintains the privacy of all company proprietary information.
• Treats vendors, customers, and team members with respect and dignity.
• Able to safely perform the essential functions of the job with or without reasonable accommodation.

Qualifications and Motor/Sensory/Physical Requirements:

Minimum Qualifications:

• Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Information Systems, or related field and 5-7 years of relevant experience; or no degree and 7-10 years of relevant experience.
• Experience solving complex problems and owning workstreams.
• Demonstrated success creating and implementing SOPs to standardize and improve warehouse operations.
• Strong SAP WM/EWM proficiency applied to operational design, mapping, and procedure standardization.
• Advanced analysis and problem framing; ability to lead difficult conversations (scope, risks, tradeoffs).
• High credibility in client environments; strong facilitation skills and written communication skills.
• Ability to obtain and maintain a government security clearance (which requires U.S. citizenship).

Nice to Have:

• Lean/Six Sigma certification (Green/Black Belt preferred) or equivalent.
• Prior experience with government customers (DLA or DoW preferred).

Compensation: In accordance with pay transparency law, the expected salary range for this position is $150,000 – $165,000 annually. The actual compensation offered will be determined based on factors such as the candidate's experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting.

Application Deadline: We anticipate this job posting will be posted until 09/01/2026.

Benefits:

C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits

Our employees are key to our success, so we strive to be more than just a team; we're a community built upon a set of Core Values that guide our every action:

• Challenge – We believe in challenging the present – it's the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it's said). Incremental won't win.
• Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn't all about work. Live your happiness. Be healthy.
• All In – You can't fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team's true potential.
• Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS.
• GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win!
• Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development.

How to Apply:

To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.