Hotel Front Desk Night Auditor

Hotel Revenue Auditor

This position is responsible for reviewing and processing source data to provide accurate and timely entry to accounting systems and sub systems for hotel revenue. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy and Positivity).

Responsibilities:

• Audit and process source documents in accordance with established departmental procedures to facilitate timely and accurate recording of hotel and related revenue.
• Initiate the generation of and coordinates the distribution of various hotel system reports.
• Assist in training and supervising staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
• Notify Supervisor of Hotel Operations of any potential discrepancies and assists with research and resolution of problems.
• Familiar with all aspects of Guest Services, including all check-in and check-out procedures.
• Oversee all close day functions in the front office and that all rooms are checked in and payments are secured.
• Maintains support documentation for established filing system.
• Enroll and encourage customers to use the 24K Select Club card, which entails explaining how to use the card as well as the advantages of its use.
• Assist all guests and other departments during the audit shift in the capacity of manager on duty in their absence.

Qualifications:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Accurately review and audit relevant information.
• Solve mathematically oriented problems.
• Excellent customer service and guest recovery skills.
• Computer literate in Microsoft Windows applications required; LMS experience preferred.
• Must be guest oriented and have excellent customer service skills.
• Ability to stand for extended periods of time.
• Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff.
• Must be able to speak English.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Knowledge of the local area and attractions is a plus.
• Minimum age requirement is 21.

EDUCATION and/or EXPERIENCE:

• Six months to one-year Front Desk experience preferred.
• LMS experience preferred.

MATHEMATICAL SKILLS:

• Basic math skills.

Language Skills:

• Must be able to speak and understand English.

PHYSICAL DEMANDS:

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

WORK ENVIRONMENT:

• Work performed indoors in a climate-controlled environment.
• There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close space.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.