Tier 1 IT Support

Position: Tier 1 IT Support

Compensation:  up to $24 /hour, depending on experience

Location: Denver, Colorado

Inceed has partnered with a great company to help find a skilled Tier 1 IT Support to join their team!

This is a great opportunity to support a fast-paced environment where every day brings a new technical challenge. In this contract-to-hire role, you’ll help resolve frontline IT issues, support store operations, and keep teams moving with timely, reliable assistance.

Key Responsibilities & Duties:

• Provide first-level support for end users and store locations
• Troubleshoot printers, network outages, and payment device issues
• Log, track, and escalate tickets as needed
• Support users at the support center with day-to-day IT needs
• Follow documentation to resolve common issues efficiently
• Collaborate with higher-level support when escalation is required

Required Qualifications & Experience:

• High school diploma or GED equivalent
• 2+ years of desktop support experience
• Experience handling tier one service desk issues
• Ability to troubleshoot and document technical issues clearly
• Strong follow-through on tickets and escalations
• Reliable support experience in a customer-facing environment

Nice to Have Skills & Experience:

• CompTIA A+ certification
• Experience supporting point-of-sale systems
• Familiarity with printer and network troubleshooting
• Experience in a retail support environment

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Fully onsite schedule, Monday through Friday, 7:00 AM to 4:00 PM
• Interview process includes two rounds
• Background screening required

If you are interested in learning more about the Tier 1 IT Support opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.