Vendor Account Manager

What Will Your Job Look Like? The Vendor Account Manager will have ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area. The Vendor Account Manager will own day‑to‑day interactions, act as a single point of contact for vendor escalations, and build strong relationships with cross‑functional departments and assigned Providers. Candidates must reside in the State of Florida; some travel will be required. What You’ll Do Work with the Transportation Provider (TP) to follow through on service issues, troubleshoot problems and concerns, complaints, and provide education. Utilize data to develop and deliver performance improvement plans (PIP). Coordinate and conduct monthly provider performance evaluations. Conduct off‑boarding for providers not meeting standard expectations. Serve as the first point of contact for all vendor service requests and escalations. Own the day‑to‑day vendor interaction and satisfaction. Conduct on‑site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines. Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements. Demonstrate proactive leadership by working with internal MTM teams and external client teams to ensure complete resolution of TP issues. Provide effective consultation to TP’s and guidance to internal team members. Maintain Salesforce as the single source of truth for managing vendor interactions and credentialing compliance. Recognize opportunities to educate TP contacts on MTM processes. Build and sustain a strong working partnership with assigned transportation providers. Assist with, participate in, or facilitate regular provider town hall meetings. Handle inbound service requests and ensure they are properly assigned or addressed. Liaise with other internal departments as required to resolve vendor issues and questions. Provide ongoing support regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance. Meet or exceed assigned KPI’s and business objectives. Ensure compliance with inspections, audits, and credentialing, and prevent non‑compliant vendors from performing services for MTM. Submit provider configuration changes to the data management team and partner to ensure proper system setup. What You’ll Need High School diploma or GED. College degree or equivalent work experience. Minimum 2 years’ experience as an Account Manager or related experience. 1–2 years’ operational experience. Valid driver’s license. Excellent time management skills. Knowledge of transportation logistics. Persuasive negotiator. Ability to conduct inspections, audits, and communicate issues and corrective actions professionally. Moderate Microsoft Office skills. Analytical skills to use data for operational and cost improvement. High level of ownership. Strong customer service skills. Ability to remain positive and team‑focused during high‑stress situations. Strong attention to detail. Excellent communication skills. Ability to maintain confidentiality. Effective communication with staff at all levels. Ability to prioritize projects, incidents, and requests. Customer‑centric mindset. Capability to recognize, handle, and refer emergent situations. Compliance with MTM protocols and policies. Regular attendance. Preferred: Experience in Project Management and/or Contract Negotiations. Preferred: Experience in Cost Management. Benefits Health and Life Insurance Plans. Dental and Vision Plans. 401(k) with company match. Paid Time Off and Holiday Pay. Maternity/Paternity Leave. Casual Dress Environment. Tuition Reimbursement. MTM Perks Discount Program. Leadership Mentoring Opportunities. Salary: Min. $47,920 – Max. $55,000 (based on current national market data; may vary by location). Equal Opportunity Employer MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you need accommodations, please contact MTM’s People & Culture. #J-18808-Ljbffr MTM, Inc