Front Desk Agent
Full-time
Aloft Hotel Arlington
Front Desk Agent An Aloft Hotels Front Desk Agent is the face of the hotel, responsible for creating a high-energy, welcoming first impression. Because Aloft is a Marriott International lifestyle brand, this role goes beyond traditional check-ins. It focuses on delivering tech-savvy, casual, and authentic service to modern travelers. Here is a comprehensive breakdown of the typical responsibilities and requirements for an Aloft Front Desk Agent. Key Responsibilities
- Guest Arrivals & Departures: Process check-ins and check-outs efficiently while explaining hotel features, local hotspots, and Marriott Bonvoy loyalty rewards.
- Tech Support: Assist guests with modern hotel technology, including digital keyless entry, mobile check-in apps, and high-speed Wi-Fi connections.
- Re:fuel Retail Management: Run the 24/7 grab-and-go food station by stocking inventory, making espresso drinks, and processing cash or room charges.
- Guest Service & Problem Solving: Answer phone calls, respond to digital chat requests, handle guest complaints instantly, and coordinate fixes with housekeeping or maintenance teams.
- W XYZ Bar Collaboration: Support the social lounge and bar areas when needed by greeting visitors, sharing event info, and keeping spaces clean and tidy.
- Cash Handling & Billing: Securely manage a cash drawer, post room charges correctly, and resolve credit card or billing discrepancies.
- Experience: Previous experience in customer service, retail, or hospitality is preferred, but many properties train candidates with the right personality.
- Tech Savviness: Comfort using computer systems, mobile applications, and basic tech troubleshooting. Marriott systems experience (like Light Speed, Stay PMS or GXP) is a major plus.
- Communication Skills: Excellent spoken and written skills with a friendly, outgoing, and professional personality.
- Schedule Flexibility: Ability to work a flexible schedule, including early mornings, late nights, weekends, and holidays.
- Physical Stamina: Capability to stand for long periods of time behind the front desk and lift up to 30 pounds if helping with guest luggage.
BENEFITS
- Competitive hourly pay
- Hotel travel discounts across Marriott Hotels' brand portfolio
- Ongoing training and clear paths for growth within the company
Vacancy posted 3 days ago
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