Laundry Attendant

Duties & Responsibilities:

• Clean linen and terry following Scarlett Hotel Group guidelines and certification within the allotted time you are given per room
• While cleaning linen, look for worn or stained linen and replace / stain treat as necessary
• Use the 5 & 10 rule when greeting our guests throughout the hotel with eye contact, a smile and a clear voice.

• Live the mission by being a good will ambassador inside and outside of work
• Promote teamwork and an enjoyable work environment
• Complete you onboarding & training within 30 days which will include training on:
  
  • 8 step Laundry Flow Chart
  • How to maintain and operate all laundry equipment in accordance with established procedures.
  • Learn who to report any equipment malfunction to and complete a work order
  • How to sort laundry terry vs. linen vs. rags
  • What wash cycle each of them run
  • Learn the proper drying program
  • How to fold each item properly
  • What to look for when folding / sorting (stains, rips, tears, fading)
  • How to pretreat stains
  • How to conduct a linen inventory
  • Emergency room cleaning
  • Safety training
• Clear communication between shifts and with fellow team members and team leaders is a necessity for our fellow team members to be set up for success.
  
  
  • Guest service issues or requests
  • Cleanliness
  • Maintenance
  • Special occasions
• Participate in daily preshift
• Keep a clean and organized laundry room
• Attend work on time as scheduled and adhere to attendance policy.
• Stock your cart at the end of the day so it the team member using it the next day is set up for success.

• Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership
• Always practice energy conservation
• Report all lost and found inquiries to the Housekeeping Department
• Follow proper key control procedures.
• Utilize Service Recovery/Defect Tracking processes
• Use personal protective equipment when necessary (gloves, goggles, etc.)
• Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
• Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
• Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift.
• Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded room attendant cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.
• Must be able to lift, carry or otherwise move up to 15 lbs. regularly.
• Be willing to assist the laundry department as needed
• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
• Be able to work by yourself
• Adhere to the work rules set forth in the team member handbook.
• Perform other duties as assigned.

• Guest services impact & overall housekeeping scores
• Team unity, attitude & cooperation
• Quality of Work and delivering results
• Communication
• Attendance & dependability
• Judgment and problem solving skills
• Work planning & taking initiative