Patient Registrar

Job Posting Location: 72-06 Northern Blvd., 2nd Floor, Jackson Heights, NY 11372 Work Mode: Local Duration: 14W Schedule: PT; 3X8 9AM-5PM Responsibilities Schedule surgical and non-surgical procedures, including follow-up appointments, radiologic testing, and additional consults requested by the provider. Schedule patients for surgery in a timely manner, utilize block time efficiently, and schedule pre-op and specialty clearances. Ensure pre-operative clearances are obtained and fax all pertinent paperwork to the OR and the provider for review. Schedule all first post-operative appointments for surgical cases. Ensure all tasks are completed or in progress by the end of the business day. Adhere to scheduling guidelines and the practice's no-show/cancellation policy. Accurately document all EHR tasking/quick notes and provide them to appropriate parties in real-time. Demonstrate knowledge of the scheduling software. Monitor physician schedules to ensure the rescheduling of office appointments to accommodate surgical bookings. Ensure full utilization of OR block time and communicate the release of time to the manager as per practice guidelines. Adhere to the OR scheduling escalation process. Ensure proper communication to the provider and patient with complete and accurate information. Demonstrate effective interpersonal skills in developing relationships with internal and external customers. Answer patient phone calls courteously and professionally, returning calls by the end of the business day. Answer phone calls within three rings. Maintain administrative and clinical calendars as assigned. Perform schedule changes and open/close schedules for assigned providers in the scheduling system. Prepare physician forms/applications, including credentialing applications, for physician signature. Ensure guidelines for notifying billing and precertification specialists of scheduled procedures and surgeries are adhered to. Facilitate radiologic and surgical procedure peer-to-peer requests between practice staff and insurance companies. Treat patients, co-workers, providers, and visitors as guests, showing commitment to co-workers and maintaining a safe and clean environment. Handle confidential information with discretion and sensitivity. Provide coverage for multiple locations as needed. Report malfunction of equipment to the supervisor immediately. Develop and maintain a high level of customer service, displaying courtesy, tact, and diplomacy. Assist in attaining goals or completing tasks for staff, colleagues, superiors, patients, hospital visitors, vendors, and representatives of other institutions and government regulatory agencies. Perform other related duties as required. Requirements Minimum knowledge of the position's principles, techniques, practices, and procedures required to perform the job. Preferred Skills Spanish fluency preferred. Axelon