Medical Receptionist

Job Description

Job Description

We are seeking a friendly, professional, and dependable Full-Time Front Desk Associate to join our ophthalmology and optometry practice in Holmdel, New Jersey.

Our Front Desk Associates are an important part of the patient experience and are often the first and last point of contact for our patients. We are looking for someone who enjoys working with people, is organized and detail-oriented, and can provide exceptional service in a busy medical office environment.

Responsibilities

• Warmly greet patients and provide professional, compassionate customer service.
• Check patients in and out efficiently and accurately.
• Schedule patient appointments.
• Answer incoming phone calls and assist patients with questions and appointment needs.
• Verify patient demographic and insurance information.
• Verify insurance eligibility and benefits and obtain referrals or authorizations when required.
• Collect copayments, deductibles, balances, and other patient payments.
• Maintain accurate patient information in the electronic medical record and practice-management system.
• Coordinate patient flow between the front desk, ophthalmic technicians, optometrists, and ophthalmologists.
• Communicate appointment delays or schedule changes to patients in a courteous manner.
• Assist with referrals, medical records, forms, and other administrative needs.
• Maintain patient confidentiality and follow HIPAA requirements.
• Keep the reception area organized, professional, and welcoming.
• Work collaboratively with physicians, technicians, and other members of the practice.
• Perform additional administrative duties as needed.

Qualifications

• High school diploma or equivalent.
• Previous medical office, ophthalmology, optometry, or healthcare experience preferred.
• Prior front desk or customer-service experience strongly preferred.
• Experience with electronic medical records (EMR/EHR) and insurance verification is a plus.
• Strong computer and communication skills.
• Excellent attention to detail and organizational abilities.
• Professional, friendly, and patient-focused demeanor.
• Ability to multitask and remain calm in a busy clinical environment.
• Dependable attendance and punctuality.

The Ideal Candidate

We are looking for someone who is:

• Warm and welcoming with patients.
• Professional and confident on the phone and in person.
• Organized and attentive to detail.
• A strong team player who is willing to help wherever needed.
• Dependable and punctual.
• Comfortable learning new systems, procedures, and medical terminology.
• Committed to providing an excellent patient experience.

Schedule

Full-Time

• Monday through Friday and some Saturdays are required
• When working a Saturday, a weekday off will be provided during that same week

Compensation & Benefits

• Starting at $20.00 per hour, with pay commensurate with experience and qualifications
• Health insurance
• Dental insurance
• Paid time off (PTO)
• Supportive and professional work environment