Customer Service Rep

Job Title : Customer Service Representative Job Category : Telesales & Customer Service Requisition Number : CUSTO021758 Location Tingley – Piscataway 371 Hoes Lane Ste 300 Piscataway, NJ 08854, USA Employment Type Full‑Time On‑site Description The Customer Service Rep will interact with customers and collaborate with team members to provide effective customer service for all internal and external customers by using in‑depth knowledge of company products and programs. Responsibilities Answers incoming calls to customer service phone group utilizing cloud‑based software solution and responds to customer emails to provide timely and accurate information regarding customer order status, price, inventory availability, product information, embellishment and transportation inquiries; offers solutions to customer needs. Processes customer orders/changes/returns according to established department policies and procedures. Works closely with applicable departments to investigate shipping and invoicing discrepancies; researches, compiles and enters information into TRC Customer Satisfaction System (Everest); resolves any assigned actions by established deadlines; submits necessary paperwork to General & Administrative team for customer credits and re‑bills. Works in partnership with sales team to exceed the service levels of our customers. Collaborates with supply chain regarding embellishment fulfillment including new logo set‑ups, maintaining existing set‑ups, and delivery dates. Collaborates with supply chain and distribution regarding delivery dates, tracking information, and order activity. Reviews and resolves issues regarding orders on manual hold. Maintains customer records in company’s enterprise resource planning (ERP) system including contact information and special routing requirements. Issues return goods authorizations (RGAs) to customers. Registers web‑users and emails B2B introduction letter. Provides back up support to order entry, dropping pick tickets to warehouse, checking customer service voicemail, checking customer service inbox and responding to or forwarding emails as necessary. Provides back up support for picking, packing and shipping literature from NJ. Performs all other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned. Requirements Associate’s degree preferred and minimum 4 years’ equivalent experience in customer service or an appropriate combination of education and experience. Working knowledge of Microsoft Office with emphasis in Outlook and Excel. Experience working with an ERP software system. Customer/client focus. Self‑starter with good listening skills and ability to interact with people in a positive manner. Prioritize and manage multiple responsibilities. Solve problems through research and analysis. Handle stressful circumstances tactfully and timely. Professional verbal and written communication skills. Teamwork orientation. High degree of organizational skills, accuracy and attention to detail. Pay Range Pay range: $23–$25 per hour. Benefits Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days Paid Time Off – Vacation, Sick, Holidays and Personal Time 401K with generous company match Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr