Customer Service Representative

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade. How you create impact Accurately compile, verify, and enter customer orders into the system. Maintain organized records and ensure data integrity across all transactions. Coordinate with warehouse and carriers to track, expedite, and resolve shipment issues. Investigate and resolve discrepancies including delayed, damaged, or missing shipments. Prepare reports and analyze data to support operational and customer needs. Communicate with clients to resolve issues, including exceptions such as fraud or order discrepancies. Provide cross‑account support and act as backup to the Team Lead as needed. What we would like you to bring Experience with customer service (2+ years preferred) and Windows‑based order entry systems. Intermediate proficiency in Microsoft Excel (Word knowledge a plus). Strong verbal and written communication skills (bilingual English/Spanish preferred). High attention to detail with accurate data entry skills. Strong problem‑solving abilities and customer‑focused mindset. Ability to prioritize, multitask, and stay organized in a fast‑paced environment. Experience with WMS or logistics systems preferred. What's in it for you We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is $20.60. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. Kuehne+Nagel is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. #J-18808-Ljbffr