Senior Manager, HRSC Benefits and Leave Administration

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.The Senior Manager, HRSC Benefits & Leave Administration, provides strategic leadership and operational oversight for the Benefits and Leave Administration function within the Human Resources Service Center. This role leads a team of Benefits and Leave Specialists and is accountable for service delivery, compliance, operational excellence, customer experience, and achievement of departmental goals and performance metrics. The Senior Manager drives a culture of accountability, continuous improvement, and service excellence through strong leadership, coaching, talent development, and performance management. This role serves as a key partner to Total Rewards, HR leadership, Payroll, Legal, Compliance, and external vendors to ensure effective administration of benefits and leave programs while identifying opportunities to improve processes, reduce risk, and enhance the employee experience.This is a Remote position available in the United States.Responsibilities:Lead, develop, and inspire a high-performing team through effective coaching, mentoring and talent developmentUtilize workforce metrics, dashboards, and operational reporting to proactively manage team performance and address trends, risks and gaps.Provide strategic recommendations based on trends, analytics, customer feedback, and organizational prioritiesEnsure compliance with applicable federal, state, and local regulations governing benefits and leave administration, including FMLA, ADA, COBRA, ERISA, and related requirementsEstablish and monitor controls, audit practices, and quality assurance processes to mitigate operational and compliance riskServe as escalation leader for complex employee, vendor, and regulatory matters requiring advanced judgment and decision-making in collaboration with the appropriate COEOversee the administration and compliance of leave of absence programs and various employee benefit programs such as group insurance, life, medical and dental, accident and disability insurance, flexible spending, etc.Establish clear performance expectations and accountability measures for team members, ensuring achievement of productivity, quality, compliance, and customer experience goalsEnsure the teams have regular job specific training including but not limited to regulatory changes/requirements, internal BH procedures and processes, service delivery process, system required training, and any job specific skill development to ensure teams are fully proficientCollaborate with leadership to ensure our service delivery model supports our department goals and partners on ways to optimize our operating model that serve all teams within the HRSCHold direct supervisors accountable to adhering to policy, procedures, documentation standards, and service commitmentsRequired Qualifications:7 years Experience in benefits and leave administration3 years Leadership/management experience in HR or benefitsAt this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this positionPreferred Qualifications:Bachelors DegreeAbility to multi-task, prioritize, and manage time effectivelyWorking knowledge of SaaS-based HR/Recruiting/Payroll/Time & Attendance solutions (Workday, CSOD, Kenexa, Workforce Solutions)Demonstrated proficiency of Microsoft Office Suite products: Excel, Word, PowerpointWorking proficiency in using AI tools like Copilot, Chat GPTExperience with HR Case Management tools (Service Now, Salesforce, Halo)Bi-lingualBe part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.Compensation:The annual salary for this position is between $107,000 – $120,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.This position is also eligible for a 5% Bonus Plan.Benefits:Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:Medical, dental, and vision insurancePaid vacation, sick, holiday, and parental bonding leave401(k) retirement planLong-term and short-term disability insuranceLife insuranceMoney-saving discounts and financial planning toolsTuition assistance and education coachingCaregiving support and resources for the children and adults in your familyLearn more at Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).Deadline to Apply:This posting is anticipated to remain open until 9/25/2026.Life at Bright Horizons:At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at View phone number on click.appcast.io or View email address on click.appcast.io. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.SummaryLocation: Newton Massachusetts 02459Type: Full time