Senior Case Manager

Posted Tuesday, June 30, 2026 at 4:00 AM Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs , we support over 35,000 adults and children each year , including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. We are currently seeking qualified candidates for the following position: Position: Senior Case Manager In accordance with Division of Mental Health and Addictions Services (DMHAS), Commission on Accreditation of Rehabilitation Facilities (CARF), Medicaid, and Volunteers of America policies and standards, the Senior Case Manager is responsible to deliver wellness and recovery-oriented case management and support services to service recipients The Senior Case Manager provides support directly to the residents, including but not limited to: skill development, supportive counseling, transportation, crisis intervention, medication monitoring, assistance with task completion, vocational and social support. The Senior Case Manager actively supports the Residence Manager/Director in the management of the program’s staff and resident treatment. The Senior Case Manager is available to cover open shifts when necessary to ensure adequate coverage at the facility at all times. Minimum Qualifications: Bachelor’s degree from an accredited college or university in a mental health, health or other appropriate human services related discipline and one-year of experience; or satisfactory combination of education and experience. This position shall also have a valid state driver’s license with a safe driving record that meets agency procedures. Senior Case Manager Principal Responsibilities: Provide on-site services and support to service recipients. Communicate observations and information about the service recipient to the residence manager, RN and treatment team. Supervise, organize and support recreational and/or socialization activities. Transport and/or assist service recipients with accessing transportation to appointments. Provide residential counseling and crisis intervention (but not including crisis intervention counseling). Participate in the development of the individual service plan. Participate in individual service coordination activities, including vocational and educational services. Document observations, information and services provided to the service recipient in progress notes. Maintain a clean, safe environment in the facility, including assisting with meal preparation as needed and working with counselors assisting them with maintaining the safety and cleanliness of the facility per licensing and VOA standards. Take the lead in onboarding, training,orientation of new staff to the program. Responsible for maintaining the scheduling of staff on a weekly basis to ensure all shifts are covered and adequate coverage is provided. Responsible for documenting in the EHR, the Weekly Attendance Verification Note (WAVN) after confirming that the nightly absence calendar is completed for the week to ensure that the attendance of all service recipients is accurate and up to date. We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy: Prescription Coverage Life Insurance Retirement Plan Tuition Reimbursement Paid Time Off, including a Paid Birthday Holiday VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. #J-18808-Ljbffr