Customer Relations Specialist I, PSA

Collectors is the leading creator of innovative technology providing value-added services for collectors worldwide, including grading, authentication, vaulting, and modernizing the process for a diverse range of collectibles. Position Overview Customer Relations Specialist II – Plano, TX (full‑time, onsite, 5 days per week) What You’ll Do Exercise discretion and sound judgment when engaging with internal and external parties. Collaborate with Operations and other departments to find appropriate solutions for customer responses. Provide accurate, valid, and complete information to customers using department protocols. Resolve queries by clarifying the customer’s issue, determining the cause, selecting, and explaining the best solution. Maintain accounts by processing customer adjustments. Continuously update department spreadsheet of incoming orders. Escalate unresolved issues to the appropriate lead or supervisor. Who You Are High school diploma or equivalent (college degree preferred). At least 1 year of relevant customer relations experience. Strong problem‑solving, communication, listening, and interpersonal skills. Organized and detail‑oriented with the ability to remain calm under emotional situations. Proficient in Google Workspace; Salesforce experience preferred. Capable of working with voice, tone, and writing that remain empathetic and open to new ideas. Physical Requirements Computer use: typing, mouse work, extended sitting/spending time looking at a screen. Regular hand use for tasks and manual dexterity with phone and computer systems. Hearing: ability to hear alarms, signals, and verbal instructions. Lifting and carrying: up to 40 pounds. Phone answering: talking and texting may be required. Sitting or standing for extended periods. Compensation Estimated hourly rate: $21. Actual compensation may vary based on location, job level, prior experience, and skill set. Benefits Health insurance (Medical, Dental, Vision). Fertility, commuter, and educational assistance benefits. 401(K) matching plan. Paid vacation and ten company holidays. Employee discounts on select grading services. Flexible hours with varied shifts to accommodate needs. Collectors is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable law. We believe a diverse team better serves the community of collectors we support. For accommodations due to disability or special needs, please contact View email address on click.appcast.io. For suspected fraud, contact View email address on click.appcast.io. Candidates must be authorized to work in the United States; Collectors uses e‑Verify to validate eligibility. #J-18808-Ljbffr Collectors Universe, Inc.