Customer Service Specialist

Overview Professional Search Group OC is actively seeking multiple Banking Customer Support Specialists for a seasonal project with one of our premier financial services clients. This team will be on the front lines of a banking system upgrade , helping internal users and clients navigate the transition to a new platform. Professional Search Group OC is proud to partner with a leader in banking solutions and customer experience innovation. With a strong focus on efficiency and client service, they are transforming their operations through modernized systems and dedicated support teams. This is your opportunity to contribute to a major platform rollout and provide real value to financial professionals navigating this change. If you're tech-savvy, customer-focused, and enjoy problem-solving, we'd love to hear from you. Base pay and schedule Base pay range : $22.00/hr - $27.00/hr Seasonal project launching in September Temporary for 4 weeks Shifts available Monday through Friday between 6:00 AM – 6:00 PM PT Role may require flexibility depending on project phase Must reside in CA Responsibilities Provide phone, chat, and email support for bank employees and clients during a platform transition. Assist users in understanding new banking systems and tools. Train users on navigation, features, and functionality of the updated software. Troubleshoot system issues, access concerns, and technical questions related to the new platform. Clearly document user interactions, issues, and resolutions. Participate in team training sessions and knowledge-sharing meetings. Offer clear, concise support to users of varied technical skill levels . Collaborate with internal teams to escalate and resolve more complex issues. Qualifications Strong computer skills (Windows, MS Office required; Mac experience is a plus) Prior experience in customer service or tech support Ability to translate technical terms into easy-to-understand language Friendly, patient, and solution-focused communication style Team player with a proactive and positive attitude Strong time management and multitasking abilities Comfortable with training users on new systems Preferred Experience 3+ years in a technical support, training, or customer service role Experience working in a financial institution or banking environment Familiarity with system updates or platform transitions Leadership or mentorship experience is a plus Apply with Professional Search Group OC today! Seniority level Associate Employment type Temporary Job function Customer Service Industries Banking #J-18808-Ljbffr Professional Search Group - OC