Call Center Representative

6 days ago Be among the first 25 applicants Call Center Representative – Banking/Financial Services Location: California- Remote Pay Rate: $21 About the Role: We are seeking a customer-focused and detail-oriented Call Center Representative with prior experience in the banking or financial services industry . In this role, you will be the first point of contact for customers, providing support, resolving inquiries, and ensuring a seamless experience across various banking products and services. Key Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Assist customers with account inquiries, transaction issues, loan applications, and general banking questions. Resolve complaints and escalate complex issues to appropriate departments. Maintain accurate records of customer interactions and transactions. Adhere to compliance and regulatory standards in all communications. Meet performance metrics including call quality, response time, and customer satisfaction. Qualifications: Previous experience in a call center environment within a banking or financial institution is required. Strong communication and active listening skills. Familiarity with banking products, services, and terminology. Ability to multitask and navigate multiple systems simultaneously. High school diploma or equivalent; additional certifications in finance or customer service are a plus. Preferred Skills: Bilingual proficiency (English + [Insert Language]) is a plus. Experience with CRM systems and call center software. Strong problem-solving and conflict-resolution abilities. Why Join Us: Opportunities for growth and advancement. Supportive team environment with ongoing training. Make a meaningful impact by helping customers manage their financial lives. Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Banking Referrals increase your chances of interviewing at LHH by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Call Center Representative jobs in California, United States . Mountain View, CA $65,000.00-$151,527.00 1 week ago Inbound, Claims Call Center Representative California, United States $17.84-$19.00 1 week ago California, United States $22.00-$27.00 2 weeks ago South San Francisco, CA $41.00-$52.00 5 days ago South Lake Tahoe, CA $24.30-$35.25 1 year ago East Los Angeles, CA $28.00-$32.00 2 weeks ago Medical Customer Service/ Call Center Rep We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr