Security Guard Officer

Security Guard

Job Summary: A Security guard is to be alert to suspicious activity and safety issues on company property. You will present yourself in a professional manner acknowledging customers entering and leaving the store. The Security officer will also be required to travel to various stores to perform the above security functions.

Essential Job Duties:

• Maintain an alert and highly visible position at or near the main entrance in an effort to deter shoplifters, robberies, and other security problems.
• Present yourself in a professional manner, acknowledging (greeting and thanking) customers entering and leaving the store.
• Periodically walk outside the front entrance and visually survey the parking lot for suspicious individuals, vehicles or activity.
• Patrols the sales floor, especially in areas identified as potential targets of shoplifters.
• Be aware of anyone entering the store with large bags, backpacks, etc.
• Will be responsible for checking all boxes that leave the store.
• Will make floor checks when requested by the store management personnel.
• Securing and watching the front door upon the stores closing of business for the day.
• Upon closing of store, checking all exits and doors to ensure that they are secured.
• Upon closing of store, will accompany the manager on duty checking the sales floor and back rooms to ensure all customers have left.
• Check all large bags and boxes taken out of the store by employees.
• Will report any safety hazards, suspicious persons or activities to the manager on duty.
• Will maintain a log of incidents that occurred during your shift that will be signed and reviewed by management.
• Will fill out an incident report on suspicious activities or security issues that will be forwarded to the Loss Prevention Department.
• Will be responsible for communicating all incidents to the management person on duty.
• When requested will watch associates to their cars from outside the front door.
• Understand and abide by all company policies and procedures

Other Job Duties and Responsibility:

• Will assist the manager on duty in escorting intoxicated, rowdy or threatening individuals from the store.
• Responsible for the protection of all store equipment from theft and damage.
• Any tasks as deemed necessary by management in time of need or emergency.

Physical Requirements:

• 18 years of age or older.
• Must be able to safely lift 30-40 lbs unassisted.
• Must stand for extended periods of time unassisted.
• Must be able to walk unassisted for most of shift.

Mental Requirements:

• Detail-oriented to complete required reports.
• Uses good judgment in security matters to help prevent liability claims, suits and other adverse legal action.
• Able to work independently and follow standard operating procedures.
• Able to deal with very stressful situations.

Work Hours:

• As determined by employee handbook.
• This is a closing position which could involve weekends and holidays.

Working Conditions:

• Fast-paced environment.
• Cool within the confines of the store.
• Warm to hot while located at front door and walking the perimeter of the store.

Potential Hazards:

• Physical harm and verbal abuse from individuals.
• Shoplifters and Robberies.

Qualifications:

• Education/Training/Experience:
• o Must possess a Hawaii guard card.
• Communication:
• o Ability to effectively communicate with others in English
• o Possess acceptable written and verbal communication skills in English
• Other:
• o No supervisory authority. Limited to assisting others in matters of a security nature. Reports to the Store Management staff in any areas which involves prevention and apprehension of shoplifters.
• o Able to quickly pick up and follow through with various request of loss prevention division and store management.
• o Troubleshooting/problem-solving ability
• Compensation: Starting rate (as deemed by current pay schedule) or commensurate with experience.

The preceding information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add, revise, or remove information in this description.